Human Services Assistant - Application Registration

Chesterfield County • Chesterfield, VA

8d • Onsite

About The Position

The Chesterfield-Colonial Heights Department of Social Services is hiring a Human Service Assistant for their Benefits team to help individuals and families in Chesterfield County and Colonial Heights by providing administrative and customer service support in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF), Childcare, General Relief and Refugee Cash Assistance. As a Human Services Assistant, you will need to demonstrate excellent organizational, oral/written communication, strong customer service, professional and interpersonal skills necessary to work in a team setting. You will also need to have computer experience with word processing, electronic records, and basic spreadsheets. While working in the Benefits team, you will assist our Benefit Programs Specialist by registering applications in the VaCMS automated system. You’ll help our clients by conducting searches, assigning client identification numbers, creating case numbers, or associating applications to existing cases. Part of the Human Services Assistant’s tasks include screening applications for expedited services, scheduling intake and ongoing interviews, and ensuring all the necessary documents have been received for the application process. Perform other duties as required. As a Human Services Assistant, you would be responsible for various duties to support the Administration and Finance, Benefits and Family Services Divisions. This position will work within the Benefits Division. The position can be rotated to assist with Benefits teams, Customer Relations and Documents Management Teams to serve both internal and external customers on an as needed basis. Duties also include but are not limited to: Clear communication with internal and external customers Sorting mail; scanning, faxing, and filing documents Working in a call center; providing customer assistance at the front desk Data entry (sometimes confidential and sensitive information) Processing work orders and inventory of supplies Troubleshooting/problem solving issues related to daily operations of the Agency. Perform other work as required. We'll be honest-you will work hard in this job. There's a lot to keep track of and it will be hectic at times, but having a positive attitude helps you handle it in stride. Much of your job is sitting at a desk using multiple automated systems, managing a high volume of telephone calls, and using problem solving skills. That's not all. You must be comfortable with handling multiple priorities and several interruptions all day. Being a Human Service Assistant isn't for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.

Requirements

• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work; or an equivalent combination of training and experience.
• Skills in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
• Strong attention to detail, ability to multitask, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.
• Two years of experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business, or related field.
• Current valid driver's license and good driving record required.
• Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months.
• Out of state driving records must be obtained by applicant and presented at time of interview.
• Records must reflect at least three years of history and be dated within thirty days of interview date.
• Pre-employment drug testing, FBI criminal background check, and education/degree verification request.

Nice To Haves

• Some college course work in Human Services field preferred.
• Relevant work experience in local government or public administration support work preferred.
• Bilingual in English/Spanish candidates are encouraged to apply.

Responsibilities

• Registering applications in the VaCMS automated system.
• Conducting searches, assigning client identification numbers, creating case numbers, or associating applications to existing cases.
• Screening applications for expedited services.
• Scheduling intake and ongoing interviews.
• Ensuring all the necessary documents have been received for the application process.
• Clear communication with internal and external customers.
• Sorting mail; scanning, faxing, and filing documents.
• Working in a call center; providing customer assistance at the front desk.
• Data entry (sometimes confidential and sensitive information).
• Processing work orders and inventory of supplies.
• Troubleshooting/problem solving issues related to daily operations of the Agency.
• Perform other duties as required.
• Participate on an Emergency Shelter Team, reporting for shelter duty when shelters are activated.

Benefits

• Chesterfield County offers an attractive benefits package.
• May offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.
• Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).
• Working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF).
• This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED