Human Services Assistant

Fairfax County • Community Services Board - Multiple Locations, VA

3d • Hybrid

About The Position

Part-time merit position for 20 hours per week. This position works as an experienced human services professional with a positive and “can-do” attitude as part of our Business Operations department. Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments. Back-office duties include verifying insurance coverage; monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set. The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals’ confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings.

Requirements

• High school or GED issued by state department of education
• Three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience)
• Ability to communicate clearly and concisely orally and in writing
• Ability to multi-task
• Ability to prioritize work
• Detail oriented
• Accurate in data entry
• Organized
• Excellent customer service skills
• Able to work in a fast-paced team environment
• Ability to answer phones and use a keyboard driven equipment
• Ability to communicate clearly with others
• Ability to conduct various screenings on individuals upon entry to CSB facilities
• Ability to travel to various CSB sites to attend meetings or preform work duties; maneuver through multi-floor buildings; bend/stretch; carry up to 25lbs. All duties performed with or without reasonable accommodation.

Nice To Haves

• 1 year of experience in behavioral health setting
• 1 year of experience with electronic health records (EHR)
• 1 year of experience and familiarity with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• 2 years of experience providing front-line customer services to include responding to internal customer inquiries face-to-face, by telephone, and in writing
• Excellent computer skills and proficiency in the use of various office computers software’s such as Microsoft Outlook, Word, Excel, and Power Point
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service
• Experience with effectively communicating with diverse bilingual/multi-lingual populations
• Bilingual in English and another language

Responsibilities

• Executing the CSB check-in and check-out procedures using the electronic health record (EHR)
• Scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification
• Fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention
• Opening and closing program assignments in the EHR
• Updating financial and demographic information required in all client profiles in the EHR and processing payments
• Verifying insurance coverage
• Monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set
• Protecting individuals’ confidentiality using existing state, local, and federal policies, and procedures
• Maintaining expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software

Benefits

• Eligible for all County benefits
• Health benefits at part-time premium rates
• Foreign language skills stipend of up to $800/year (part-time) may be given for qualified bi-lingual employees

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED