Human Services Assistant III

Virginia Department of Social Services • Bristol, VA

2d • $28,480 - $40,000

About The Position

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/or services.

Requirements

• Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction).
• Considerable knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Considerable knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.
• Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources.
• Some knowledge of laws, regulations, requirements, and policies of Local, State, and Federal social, assistance, and housing programs.
• Skill in operating a variety of automated office equipment to include calculator, fax/copier.
• Skill in the use of computer-driven word processing, spreadsheet, graphics, and file maintenance programs.
• Demonstrated ability to communicate effectively with program participants.
• Demonstrated ability to plan, organize, and prioritize own work schedule.
• Demonstrated ability to establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities.
• Demonstrated ability to accept direction and follow established procedures.
• Demonstrated ability to counsel others.
• Demonstrated ability to organize, and post data from records, reports, and other sources using the appropriate format.
• Demonstrated ability to exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals, and employees.
• Demonstrated ability to create forms, charts, and graphs.
• Demonstrated ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Demonstrated ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Demonstrated ability to make screening decisions based upon specific criteria.
• Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, and manuals.
• Demonstrated ability to conduct effective interviews both face-to-face and by telephone.
• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

• Serve as the initial point of contact for clients seeking benefits and/or services.
• Perform general clerical duties, including assisting with front desk operations.
• Interview clients to explain programs, services, policies, and procedures.
• Assist clients with completing applications.
• Research information from various databases to obtain and/or verify information needed to process applications.
• Provide information regarding various programs and benefits, general eligibility requirements, policies, and procedures.
• Maintain logs of client documentation received.
• Contact clients for requested/needed information and respond to routine questions in person, via email, or by telephone.
• Analyze client needs and coordinate resources to support families/clients.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED