Human Services Assistant II

Virginia Department of Social Services • King William, VA

6d • Hybrid

About The Position

King William County Department of Social Services is seeking an energetic and versatile team player for a Human Services Assistant II position. The agency is committed to achieving the best outcomes for families in the community. King William County, Virginia, offers a blend of rural tranquility and urban accessibility, located 30 miles northeast of Richmond. It boasts a growing population of approximately 19,200, a strong community sense, affordable housing, and a peaceful pace of life, ideal for those who value nature and community. The department emphasizes teamwork, creativity, and commitment to client and community needs, with empathy and work-life harmony as core values. They seek professionals who value empathy, character, and dedication alongside education and experience, offering a mission-driven team environment that prioritizes flexibility, professional growth, and making a daily difference. The Human Services Assistant II role is a full-performance level position, involving responsible administrative and technical work across various program areas to support agency clients. This role is distinct from a Human Services Assistant III, who serves as the initial screener and point of contact for clients seeking benefits or services.

Requirements

• Working knowledge of agency’s computer systems and software
• Working knowledge of principles and processes for providing customer and personal services
• Working knowledge of human behavior and performance
• Working knowledge of individual differences in ability, personality, and interests
• Working knowledge of learning and motivation
• Working knowledge of mathematics
• Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients
• May require some knowledge of counseling terminology and practices
• Skill in operating a variety of automated office equipment to include calculator, fax/copier
• Skill in the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs
• Ability to read and interpret documents such as State and local policies and procedure manuals
• Ability to prepare special reports and correspondence
• Ability to communicate effectively both verbally and in writing
• Ability to perform calculations
• Ability to solve practical problems
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to work well with others and resolve conflicts with employees, clients and citizens
• Ability to effectively apply acquired knowledge of human behavior and social functioning
• Ability to recognize basic needs of clients
• Ability to exercise good judgment, tact and resourcefulness in meeting problems and situations
• Ability to instruct clients in a variety of direct-care techniques
• Ability to maintain confidential records and materials
• Ability to plan, organize, and prioritize daily tasks
• Ability to use correct spelling and basic grammar
• Ability to interview and elicit needed information from clients
• High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
• Submission to fingerprinting and provision of personal descriptive information for a criminal history record check through the Central Criminal Records Exchange
• Search of the Virginia Child Abuse Central Registry
• May be subject to additional background checks including a DMV/driving record check, pre-employment drug screening, local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks as determined necessary and appropriate to the position to be filled
• Ability to work in community emergency shelter in the event of a natural disaster or emergency, or work during unscheduled office closures
• Ability to telework if necessary

Responsibilities

• Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information
• Provides information and assists clients with completing applications, etc.
• Answers incoming calls and responds to inquiries
• Provides case management support to the Human Services Specialist staff
• Prepares and mails correspondence
• Provides information and referrals and verifies information as required for other community resources
• Provides written and/or oral documentation regarding client contacts, verification letters, and other situations
• Sets up case files, typing or labeling case files, and completing forms
• Assists in the preparation of periodic, special and other reports
• Follows up with referrals to ancillary agencies
• Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals)
• Documents client contact in appropriate record
• Completes various forms
• Updates information in various computer systems
• Provides direct administrative support to Social Workers such as transcription, typing, pulling files, ordering supplies, and creating forms
• Researches and purges case records
• Prepares and maintains manual and computer schedules/alerts
• Provides training to staff on inputting data into social work systems
• Conducts adoption searches via court records, library, agency files, Internet, city directory, and makes contact if a match is found
• Transports family members and program participants to appointments
• Mentors and supports the biological parents of foster care children as well as the children and foster families
• Testifies in court when subpoenaed
• Acts as a liaison between Social Workers and school representatives, etc.
• Directs residents and trains them in completing chores, appropriate personal hygiene, and interpersonal skill development
• Provides emotional and parental support to each resident, including physical need training and support
• Ensures behavior modification plan for individual residents are carried through
• Assists the House Parent in the on-going management of treatment and behavioral modification plans
• Assists in meal preparation and daily house keeping
• Provides transportation of residents to and from required services
• Completes daily log entries and other communications required in the completion of each resident's treatment plan
• Assists with activities by participating with children in group games, enforcing safety rules, and intervening when children are likely to injure themselves or each other
• Assists in the preparation and maintenance of program materials as requested
• Follows licensing and school procedures to safeguard the health and safety of the children in the program, which include but are not limited to hand washing, sanitary measures, playground safety rules, and rules regarding the use of supplies and equipment
• Reports any accidents per our policy and procedures when a child is injured
• Attends periodic staff meetings with other assistants
• Works directly with children as directed and provide child care in the locations and times designated

Benefits

• Flexible Work Hours – designed to promote work-life balance.
• Pay Incentives – available for strong performance and professional growth.
• Professional Development – ongoing training and advancement opportunities.
• Supportive Team Environment – join a department that values character, collaboration, and compassion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees