Human Services Assistant II

Virginia Department of Social Services•Stony Creek, VA

About The Position

GENERAL WORK TASKS (Illustrative Only): Family Services (Primary Role) Transport clients (foster youth, families, Adult Services clients) to appointments, visitations, and meetings Support family visitation and engagement activities Assist with case documentation, filing, and records management Help obtain vital documents (birth certificates, Social Security cards, etc.) Coordinate appointments, referrals, and client follow-ups Provide support with home visits and client communication Assist with adoption, foster care, and Adult Services case activities Maintain tracking logs for due dates, expenditures, and program requirements Prepare correspondence and assist with case documentation Benefits Programs (As Needed) Assist clients with SNAP, Medicaid, TANF, and energy assistance applications Scan, register, and route applications in VaCMS Screen for expedited services Respond to benefit inquiries and assist with EBT issuance Schedule appointments and send notices Support case maintenance tasks such as return mail and transfers Administration (As Needed) Provide front desk coverage and greet clients Assist customers with applications and forms Perform clerical and general office support Support community outreach events (food drives, holiday assistance, etc.) Serve as a liaison with community partners Help maintain and update community resource guides

Requirements

High school diploma or equivalent required
Valid driver’s license and acceptable driving record
Ability to transport clients and travel locally
Ability to pass required background checks
Knowledge of customer service principles and human behavior
Knowledge of office procedures and agency systems
Knowledge of basic program policies and procedures
Skills in operating office equipment and computer software (word processing, spreadsheets, data systems)
Skills in managing multiple tasks and maintaining organized records
Ability to interpret policies and follow detailed instructions
Ability to communicate effectively (written and verbal)
Ability to work with diverse populations and handle sensitive situations with professionalism
Ability to maintain confidentiality and exercise sound judgment
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Ability to gather information through client interviews and documentation

Nice To Haves

Additional coursework in human services, social work, business, or related field preferred
Relevant experience in administrative support or human services preferred
Equivalent combination of education and experience will be considered

Responsibilities

Transport clients (foster youth, families, Adult Services clients) to appointments, visitations, and meetings
Support family visitation and engagement activities
Assist with case documentation, filing, and records management
Help obtain vital documents (birth certificates, Social Security cards, etc.)
Coordinate appointments, referrals, and client follow-ups
Provide support with home visits and client communication
Assist with adoption, foster care, and Adult Services case activities
Maintain tracking logs for due dates, expenditures, and program requirements
Prepare correspondence and assist with case documentation
Assist clients with SNAP, Medicaid, TANF, and energy assistance applications
Scan, register, and route applications in VaCMS
Screen for expedited services
Respond to benefit inquiries and assist with EBT issuance
Schedule appointments and send notices
Support case maintenance tasks such as return mail and transfers
Provide front desk coverage and greet clients
Assist customers with applications and forms
Perform clerical and general office support
Support community outreach events (food drives, holiday assistance, etc.)
Serve as a liaison with community partners
Help maintain and update community resource guides