Human Services Assistant III

Virginia Department of Social Services•Harrisonburg, VA

About The Position

The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Requirements

High school diploma
Experience in administrative support, human services, or social services environment preferred
Proficiency in Microsoft Office Suite
Strong organizational and multitasking skills
Ability to assess urgency and respond appropriately in sensitive situations
Excellent written and verbal communication skills
Valid driver’s license and ability to transport clients
Ability to work effectively with vulnerable populations

Nice To Haves

Experience in administrative support, human services, or social services environment preferred

Responsibilities

Answer and direct incoming phone calls in a courteous and professional manner
Determine the level of need or urgency of calls and appropriately route emergencies
Take accurate messages and relay information promptly to appropriate staff
Document contacts, case activities, and service information in agency systems
Assist with preparation and tracking of yearly guardianship paperwork
Maintain organized filing systems (electronic and paper records)
Provide general clerical and administrative support to Adult Services staff
Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
Transport clients to appointments or required services as needed
Support caseworkers with scheduling, correspondence, and follow-up tasks
Maintain confidentiality and professionalism at all times