Human Services Assistant I - Benefit Program Aide

Virginia Department of Social Services•Chesapeake, VA

4d•Onsite

About The Position

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). https://jobs.cityofchesapeake.net/postings/17431 [https://jobs.cityofchesapeake.net/postings/17431]

Requirements

Requires high school diploma or GED/HSE.
Minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Emergency operations support work and work locations may be outside of normal job duties.

Nice To Haves

Excellent attention to detail and organizational skills
Strong interpersonal and communication abilities
Comfort working independently within established guidelines
Prior clerical or administrative experience is a plus
Experience with a high-volume face-to-face customer service
Computer experience with the ability to utilize various software, create spreadsheets and word processor
Customer service experience working with multi-cultural and various social-economical sociality background
Comprehension and execution of complex policies, procedures and work rules
Able to manage workload independently and meet performance standards

Responsibilities

Assist applicants with completing required forms and gathering documentation.
Screen applications, verify information, and prepare eligible cases for transfer.
Update client records, monitor payments, and track contract details.
Respond to phone inquiries related to public assistance and services.
Manage case files: purge, log, transfer, and close as needed.
Coordinate daycare paperwork and housing support communication.
Print green cards, prepare food baskets, and handle appeal processes.
Perform routine clerical duties including data entry, filing, mail processing, and faxing.
Participate in team meetings and training sessions.