Human Service Worker II

Fairfax County • Fairfax (Ej27), VA

5d • Hybrid

About The Position

Fairfax County’s Division of Public Assistance & Employment Services (PAES) is looking for compassionate and driven individuals to join our team as Human Service Worker II (HSW II). At DFS, we are more than just a government agency – we are a crucial part of our community, dedicated to strengthening the well-being of individuals, children, and families. We do this by providing vital resources, creating partnerships, and delivering high-quality services. If you’re ready to use your skills to make a positive impact, this is the opportunity for you! This position may be filled as an underfill at the Human Service Worker I level. Underfill requirements are noted below in the Employment Standards section.

Requirements

• Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.
• Some positions in this classification may be assigned to the Public Assistance Program in which the one year of professional level human services or related experience referenced above must specifically be in public assistance programs.
• Ability to input, access, and retrieve information from a computer.
• Ability to perform repetitive hand, arm, wrist and shoulder movements.
• Satisfactorily complete a criminal background check and a Child Protective Services Registry check.

Nice To Haves

• Bachelor's degree.
• 1 year of current or recent experience determining eligibility for Medicaid, SNAP, and/or other public assistance programs in the state of Virginia.
• Knowledge of federal, state, and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs and the ability to apply them correctly.
• Experience in using Virginia state systems; VaCMS, MMIS, and SPIDeR.
• Clear and concise oral and written communications skills.
• Excellent organizational and interpersonal skills.
• Ability to schedule and manage large workloads and the ability to meet stringent deadlines.
• Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications; and the willingness to learn new applications and systems as needed.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a face-paced, changing environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the ability to take initiative and work well independently.
• Past or present work experience as a Human Service Worker for Fairfax County.
• Bilingual in English and another language.

Responsibilities

• Be the first point of contact for individuals and families seeking assistance through public programs.
• Conduct comprehensive assessments for medical and financial needs.
• Perform in-depth phone interviews, gather necessary information, and assist clients with applications.
• Interpret and explain complex federal, state, and local program policies to clients in a clear and empathetic manner.
• Make referrals to other resources and services to ensure clients’ diverse needs are met.
• Manage high caseloads in a fast-paced environment using state and local IT systems.
• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties.
• Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs.
• Performs client needs assessments to aid in making appropriate referrals to other services.
• Works with clients to assist with gathering the information required to establish eligibility.
• Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations.
• Ensures timely processing of applications to meet client needs and program policy mandates.
• Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements.
• Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, providers, attorneys, the public, and other interested parties.

Benefits

• Potential for advancement, training, and professional development.
• Telework eligible after your first 30 days of employment.
• Competitive Salary: Starting at $54,330.43– $90,550.51 annually.
• Training programs will prepare you for future success and promotional opportunities within the division.
• Telework options, training support, and a team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level