Human Service Worker II

Fairfax County•Fairfax (Ej27), VA

3d•Hybrid

About The Position

Performs all tasks related to determining eligibility of families for participation in the Child Care Assistance and Referral (CCAR) program, to include child care referrals from Child Protective Services and Foster Care. Provides case management services for families enrolled in CCAR and provides information about CCAR eligibility requirements to staff from Head Start, Early Head Start, the School Age Child Care Program and other DFS/NCS programs. Has knowledge of and can interpret federal, state, and local Child Care Policy and Procedures. Trains CCAR staff in the development of case management skills; serves as a consultant to program staff and assists CCAR regional supervisors in analyzing complex eligibility issues related to state and local child care policies and procedures. Serves as a resource in the development of eligibility manuals for CCAR Human Service Workers. Compiles data and is responsible for/assists with the preparation of reports. Duties are performed under the supervision of a Child Care Specialist III. Participates in interviewing/hiring panels for CCAR Human Service Workers. Compiles state eligible cases for review and audit.

Requirements

Graduation from an accredited four-year college or university with a bachelor's degree.
One year of professional work experience in human services or a related field.
Ability to communicate clearly and concisely both verbally and in writing.
Ability to use automated technology.
Ability to maintain professional ethics related to confidentiality of client information.

Nice To Haves

Familiarity with principles and practices of early childhood education, childcare programs, and/or family casework.
Experience as a Human service worker working with families and subsidized child care programs.
Experience determining eligibility for benefits and services and using automated systems.
Experience training and mentoring staff.
Experience using Document Management and Imaging System (DMIS) and Electronic Content Management System (ECMS), the County and State's automated record-keeping system.
Able to work effectively as a leader in a team-oriented environment.
Experience managing a caseload.
Experience working with a diverse multicultural population.
Experience using Microsoft applications (Word, Excel, PowerPoint).
Current or past experience working as a Human Service Worker in a child care assistance and referral (CCAR) program.
Bilingual in English and another language.

Responsibilities

Determines eligibility of families for participation in the Child Care Assistance and Referral (CCAR) program.
Provides child care referrals from Child Protective Services and Foster Care.
Provides case management services for families enrolled in CCAR.
Provides information about CCAR eligibility requirements to staff from Head Start, Early Head Start, the School Age Child Care Program and other DFS/NCS programs.
Interprets federal, state, and local Child Care Policy and Procedures.
Trains CCAR staff in the development of case management skills.
Serves as a consultant to program staff.
Assists CCAR regional supervisors in analyzing complex eligibility issues related to state and local child care policies and procedures.
Serves as a resource in the development of eligibility manuals for CCAR Human Service Workers.
Compiles data and assists with the preparation of reports.
Participates in interviewing/hiring panels for CCAR Human Service Workers.
Compiles state eligible cases for review and audit.
Maintains knowledge of current public assistance and employment policies.
Applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties.
Performs client needs assessments to aid in making appropriate referrals to other services.
Works with clients to assist with gathering the information required to establish eligibility.
Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations.
Ensures timely processing of applications to meet client needs and program policy mandates.
Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, providers, attorneys, the public, and other interested parties.
Assists clients in obtaining services and coordinates these with other service providers as needed.
Coordinates and manages clients' participation in a variety of services.
Participates in case staffing with other County staff or community organizations to assess and address needs of clients.
Prepares appeal documents and may represent the agency in administrative appeals filed by clients.
Determines client's employment needs in order to develop a plan of service to move them towards self-sufficiency.