Human Resources Technician

Crestview, City of•Crestview City Hall, FL

5d•Onsite

About The Position

Under general direction, the Human Resources Technician performs technical-clerical work assisting in the development and maintenance of confidential Human Resources records, responding to inquiries pertaining to Human Resources policies and programs, assisting in the City's benefit administration and payroll processing. The employee is also responsible for a variety of clerical-administrative work in support of Human Resources program activities. The employee exercises independent judgment while following established policies and procedures. Demonstrates excellent customer service skills and professionalism in working with employees, vendors, and the general public. This role assists in payroll processes and administers employee health and welfare plans and acts as liaison between employees and insurance providers.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn benefit administration, payroll management, human resources information system (HRIS), and similar computer applications.
Working understanding of human resources principles, practices and procedures.
Ability to function well in a high-paced and at times stressful environment.
Valid Florida Driver’s License: With proof of automobile insurance
Must have a minimum of (2) two years of experience specifically in human resources with working understanding of human resources principles, practices and procedures.
Must maintain a Florida driver’s license with an acceptable driving record.
Must have a high school diploma.

Nice To Haves

Associate's degree or higher preferred.
Microsoft Office spreadsheet and word processing applications, as well as H5 software is preferred.
Experience in benefit administration highly preferred.
Governmental experience preferred.

Responsibilities

Administers health and welfare plans, including enrollments, changes and terminations.
Processes and audits required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
Participates in salary and benefits surveys, employment verifications, public records requests and other requests from outside agencies.
Responsible for reviewing and processing invoices monthly for all employee benefits.
Reconciles insurance deductions and prepares check requests and submits for payment.
Advises employees on insurance and benefits and track eligibility.
Responds to and prepares benefit reports for insurances.
Assists in the coordination of Open Enrollment and Health Fairs.
Researches and resolves questions from managers and employees as they relate to the processing of payroll information such as benefits, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, and other changes.
Contributes to the understanding, implementation and adherence to Human Resources Policies and Procedures.
Performs customer service functions by answering employee requests and questions.
Supports and/or processes information in the HRIS system.
Issues, or reissues, physical or replacement checks or direct deposits due to payroll errors or final discharge.
Assists with processing weekly payroll as needed.
Acts as a backup aid for risk management and requisition processes.
Provides HR support & performs related tasks or other duties as required or assigned.