HUMAN RESOURCES - TEAM MEMBER RELATIONS SPECIALIST

Beebe Healthcare•Lewes, DE

1d•Onsite

About The Position

The Team Member Relations Specialist serves as a trusted advisor to team members and leaders by promoting positive employee relations, ensuring consistent application of company policies, and supporting a productive, inclusive, and legally compliant work environment. This role conducts workplace investigations, resolves employee concerns, provides guidance on employment-related matters, and partners with leadership to address performance, conduct, and workplace culture issues.

Requirements

Solid understanding of HR policies, employment practices, and employee relations fundamentals.
Strong judgment and ability to appropriately assess when escalation is required.
Excellent written and verbal communication skills.
High level of discretion and ability to handle sensitive and confidential information.
Strong organizational skills with the ability to manage multiple inquiries and cases simultaneously.
Comfortable working within an intake, case management, or shared services model.
3-5 years of progressive HR experience, with a strong emphasis on employee relations, HR generalist work, or HR service delivery.
Experience working in a high-volume, employee-facing HR environment strongly preferred (healthcare or similarly complex environment a plus).
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

Nice To Haves

PHR or SHRM-CP preferred (or willingness to obtain).

Responsibilities

Manage lower-level employee relations cases, including attendance concerns, interpersonal conflicts, basic performance issues, and policy violations.
Conduct fact-finding and documentation for assigned cases and recommend appropriate next steps in alignment with policy and practice.
Partner closely with the Director of Team Member Relations on escalated or sensitive cases.
Ensure consistency, fairness, and confidentiality in all employee relations matters.
Provide guidance to employees and managers regarding company policies, procedures, and employment practices.
Interpret and apply HR policies, procedures, and employment practices consistently.
Maintain accurate case documentation and tracking within HR systems.
Identify trends in inquiries or cases and proactively flag opportunities for policy clarification, training, or process improvement.
Deliver a high-touch, service-oriented experience that reinforces trust in HR.
Collaborate with HR Operations and Centers of Excellence to continuously improve the team member experience.
Support broader Team Member Relations initiatives as assigned.