Human Resources Specialist

Hard Rock Hotel & Casino Ottawa•Tejon, NM

About The Position

The Human Resources Specialist serves as a versatile member of the Human Resources team, providing support across Benefits Administration, Team Member Relations, Recruiting, and Human Resources Operations. This position serves as a primary resource for Team Members regarding benefit programs, enrollment processes, eligibility requirements, and general Human Resources inquiries. The Human Resources Specialist plays a key role in benefit education, open enrollment activities, and ongoing Team Member support to ensure employees understand and maximize the value of their benefit offerings. This position partners with Team Members, leaders, benefit vendors, and Human Resources leadership to deliver exceptional customer service while supporting organizational objectives. The ideal candidate is highly organized, service-oriented, adaptable, and capable of supporting a variety of Human Resources functions in a fast-paced hospitality and gaming environment. This position reports to the Human Resources Manager and supports department initiatives that promote Team Member engagement, operational excellence, compliance, and an exceptional Team Member experience.

Requirements

Associate’s Degree or equivalent combination of education and experience.
Minimum of two (2) years of Human Resources, Benefits Administration, Recruiting, Customer Service, or related experience.
Strong customer service orientation with the ability to communicate effectively with individuals at all levels of the organization.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Strong organizational, administrative, and time management skills.
Knowledge of Human Resources principles, practices, and employment laws.
Understanding of employee benefit programs and enrollment processes.
Excellent verbal, written, and interpersonal communication skills.
Strong customer service and relationship-building abilities.
Ability to explain complex information in a clear and understandable manner.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Ability to work independently while contributing effectively as part of a team.
High level of professionalism, integrity, and confidentiality.
Strong problem-solving and critical-thinking abilities.
Proficiency in Microsoft Office Suite and HRIS systems.
Ability to adapt to changing business priorities and support multiple Human Resources functions as organizational needs evolve.

Nice To Haves

Bachelor’s Degree in Human Resources, Business Administration, or a related field.
Experience with benefits administration, open enrollment, or employee benefit programs.
Experience in hospitality, gaming, casino, hotel, or other high-volume service environments.
Experience with Workday or similar Human Resource Information Systems (HRIS).
Professional Human Resources certification such as SHRM-CP, PHR, or equivalent.

Responsibilities

Serve as a primary point of contact for Team Members regarding benefit programs, eligibility requirements, enrollment procedures, and benefit-related questions.
Assist Team Members in understanding available medical, dental, vision, life insurance, retirement, voluntary benefit, and wellness program options.
Coordinate benefit enrollments, qualifying life events, status changes, and annual Open Enrollment activities.
Support benefit communications, educational materials, informational sessions, and outreach initiatives.
Partner with benefit vendors, carriers, and internal stakeholders to resolve Team Member benefit inquiries and concerns.
Maintain accurate benefit records and documentation in accordance with company policies and applicable regulations.
Assist with benefit audits, reporting, and administrative processes as assigned.
Provide exceptional customer service and support to Team Members and leaders regarding Human Resources policies, procedures, and employment-related matters.
Process employment transactions including new hires, transfers, promotions, compensation changes, leaves of absence, and separations.
Maintain accurate personnel files, HRIS records, and employment documentation while ensuring confidentiality of sensitive information.
Assist with onboarding activities, employment verifications, background checks, and gaming licensing requirements.
Support departmental projects, process improvements, and operational initiatives designed to enhance efficiency and service delivery.
Maintain professionalism, discretion, and confidentiality when handling sensitive Team Member information.
Assist with recruitment activities including interview scheduling, candidate communication, job postings, and onboarding support.
Support hiring events, career fairs, community outreach activities, and other talent acquisition initiatives as assigned.
Assist with candidate tracking, applicant communication, and recruitment-related administrative processes.
Assist with Team Member Relations activities, documentation, follow-up communications, and administrative support as directed.
Provide guidance to Team Members regarding available Human Resources resources and support services.
Escalate complex employee relations matters to Human Resources leadership as appropriate.
Support Team Member engagement, recognition programs, and culture-building initiatives that foster a positive workplace environment.
Ensure compliance with company policies, Tribal Gaming regulations, and applicable federal, state, and local employment laws.
Maintain positive working relationships with Team Members, leaders, vendors, and external partners.
Participate in training and professional development opportunities.
Perform other duties and special projects as assigned in support of Human Resources operations and organizational objectives.