Human Resources Specialist, Shared Services and Benefits (In-Office)
About The Position
The Human Resources Specialist, Shared Services and Benefits serves as the first point of contact for employees on all Human Resources topics, delivering exceptional customer service while ensuring a positive and consistent employee experience. This role interprets and provides advice and support for a broad range of HR topics, including benefits, leave administration, HR policies, HR systems, payroll-related inquiries, and employee lifecycle processes. The Specialist resolves questions and interprets policies and applies knowledge to more complex issues, taking the appropriate partners to ensure employees receive timely and accurate resolutions. This role also supports HR operations, benefits administration, and data integrity while identifying trends and partnering across HR to improve processes, training, resources, and the overall employee experience.
Requirements
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong organizational, analytical, and problem-solving skills.
- Ability to handle confidential information with professionalism and discretion.
- Collaborative mindset with the ability to build effective relationships across teams.
- Proficiency with HRIS systems and Microsoft Office applications.
- Continuous improvement mindset with a desire to enhance processes and the employee experience.
- Demonstrated initiative and interest in growing within the Human Resources profession.
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- 2+ years of experience in Human Resources, HR Operations, Shared Services, Benefits Administration, or a related HR function.
- At least 1 year of experience administering employee benefits and leave programs.
- Experience supporting employees in a customer-focused environment.
- Experience with HRIS systems and Microsoft Office.
- Knowledge of FMLA, ADA, COBRA, and other applicable employment regulations.
Nice To Haves
- SHRM-CP, PHR, or other HR certification, preferred
Responsibilities
- Serve as a point of contact for employee HR questions and requests, providing timely, accurate, and professional support.
- Resolve HR inquiries and partner with HR Business Partners, Areas of Focus (Centers of Excellence), Payroll, IT, managers, and vendors to solve complex issues while ensuring issues are fully resolved.
- Serve as resource on employee benefits and leave administration, including health and welfare plans, FMLA, disability, and other leave programs.
- Support annual Open Enrollment, employee communications, and educational sessions.
- Process employee lifecycle transactions and maintain accurate HRIS records through regular audits and data validation.
- Audit benefits data, process vendor invoices, and resolve discrepancies.
- Maintain HR knowledge resources and promote employee self-service tools.
- Identify recurring employee questions and operational issues, partnering across HR to improve training, communications, systems, and processes.
- Track service metrics and contribute to continuous improvement initiatives that enhance HR service delivery and the employee experience.
Benefits
- Comprehensive health, dental, and vision benefits
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off and sick time and volunteer time
- EAP resources
- Other discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
