Human Resources Specialist - Benefits

Puget Sound Energy•Bothell, WA

4d•Hybrid

About The Position

Puget Sound Energy (PSE) is seeking a Human Resources Specialist – Benefits to support its health and wellbeing initiatives and the Commute Trip Reduction program. This role will provide employees with accurate information and clear interpretations of benefit plans. The position offers the opportunity to collaborate closely with vendor partners, internal HR team members, and external consultants to execute program initiatives and assignments. As a point of contact for PSE's 3,200 employees, this role serves as a vital link between employees and benefit providers, addressing inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess a strong customer service mindset, a high level of curiosity, and the ability to handle sensitive and confidential employee information with care and professionalism. This position requires being in-office 50% of the time, with occasional travel to other locations for in-person team meetings or collaboration activities. The role upholds safety compliance standards inherent in PSE’s operating and/or field procedures related to work HR programs responsibilities and promotes a culture of total safety.

Requirements

2+ years experience in administrative support or specialist role.
High School or equivalent.
General understanding of Human Resources with a particular sensitivity to maintaining confidentiality.
Ability to balance multiple priorities and deadlines in a fast paced environment.
Ability to interpret and apply PSE Polices and guidelines.
Excellent written and oral communication skills.
Ability to take initiative and work both independently and as a part of a team.
Basic proficiency in Microsoft Excel, MS Access, MSWord and other applications.

Nice To Haves

BA or BS in business management or related field.
Advanced training and/or certification in specific disciplines within HR to match particular assignment ex: PHR for Human Resources in general.

Responsibilities

Organizes and prioritizes assigned HR business process work to meet daily and short-term goals; responds to routine and unplanned work as priorities demand.
Coordinates and performs administrative tasks relating to the Commute Trip Reduction program.
Responds to employee and vendor inquiries relating to benefits, leave of absence, Medicare forms, and Qualified Medical Child Support Orders (QMSCO).
Performs basic data gathering or research for department initiatives.
Audits and updates monthly data submission relating to annual 1095 filing.
Troubleshoots and resolves common system and process problems. Contributes to continuous process improvements by recognizing process weaknesses and suggesting possible improvements.
Handles sensitive and confidential information.
Receives, audits, and imports benefit deduction files weekly, create charts, and reports as needed.
Interfaces with PSE employees, other HR specialists, management, and external vendors to solve problems and meet customer needs.
Coordinates short-term assigned projects (e.g. special events, presentations, vendor reviews, etc.).
Assists the leave of absence team with return-to-work drug screen administration, time entry, and PTO donation requests.
Presents benefit information as part of new hire orientation.
Participates in annual enrollment activities that may include reviewing communications, presenting information, and systems testing.
Makes updates to benefit related information on the company intranet.
Represents the department professionally with internal and external customers.
Participates in cross department quality and process improvement initiatives.
Performs other duties as assigned.