Human Resources Services Representative (Remote - WI Or IL)

TEKsystems•Milwaukee, WI

6d•$19 - $20•Remote

About The Position

Join a Team That Makes a Difference Are you passionate about helping people and providing exceptional customer service? We are seeking a Human Resources Services Representative to support employees, leaders, candidates, retirees, and external partners by delivering timely and accurate HR assistance. This role is ideal for someone who enjoys solving problems, working in a fast-paced environment, and serving as a trusted resource for HR-related questions. This opportunity is available due to both organizational growth and maternity leave coverage, offering the chance to join a collaborative HR team with strong potential for career development. Position Overview The HR Services Representative serves as the first point of contact for HR-related inquiries, providing support via phone, chat, and case management systems. This role is responsible for resolving employee questions, processing HR transactions, and ensuring a positive customer experience while maintaining compliance with company policies and procedures.

Requirements

Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.
Minimum of 1 year of Human Resources, Benefits Administration, HR Operations, or related support experience.
Previous customer service experience with a strong focus on problem resolution.
Proficiency with Microsoft Office Suite, including Word, Excel, and SharePoint.
Experience navigating multiple systems and applications simultaneously.

Responsibilities

Manage phone, chat, and case workloads while meeting service level expectations and response deadlines.
Provide customer service support and resolve HR-related inquiries for employees, leaders, applicants, retirees, and external contacts.
Respond to questions related to benefits, payroll, talent acquisition, compensation, talent management, contingent labor, and other HR programs.
Independently resolve routine inquiries and process HR transactions accurately and efficiently.
Research and troubleshoot employee issues using policies, procedures, knowledge resources, and HR systems.
Determine the appropriate course of action and escalate complex situations when necessary.
Collaborate with HR Centers of Excellence and internal partners to ensure consistent and accurate resolutions.
Document case activity and maintain accurate records within HR systems.
Adapt quickly to changing business needs, technology, and process updates.
Meet established performance metrics, including customer satisfaction, first contact resolution, service level agreements, and productivity goals.