(Hybrid) Human Resources Representative - Talent and Culture

West Virginia University • West Virginia, WV

2d • Hybrid

About The Position

Talent and Culture at West Virginia University is hiring a Human Resources Representative who serves as a subject matter expert in leave administration processing and guides other staff on leave benefits and short-term, long-term, and catastrophic leave programs. The representative handles complex Tier 2 cases received by phone, email, the HR portal, or other channels, using case management tools to respond to and track employee and manager inquiries. The role requires independent judgment and timely, effective resolution or escalation of leave-system inquiries in accordance with established Service Level Agreements.

The position administers employee leave and accrual processes, supports employee terminations and catastrophic leave programs, and handles related disability and workers’ compensation leave matters. It also contributes to process-improvement projects, supports customer service agents, and may assist with benefit enrollment and events. The position is listed at Pay Grade 16.

Requirements

• Bachelor’s degree in Business, Human Resources, Industrial Relations, Public Administration, or a related field.
• At least one year of experience working with employee annual-leave and catastrophic-leave system processes.
• Demonstrated experience using Microsoft Office applications, including Excel, Word, PowerPoint, and Access, and human resources information systems, preferably Oracle.
• Any equivalent combination of related education and experience will be considered.
• All qualifications must be met by the time of employment.
• Knowledge of WVU leave policies and procedures.
• Ability to manage multiple tasks and meet deadlines.
• Ability to research and resolve issues.
• Effective oral and written communication skills.
• Effective interpersonal skills and demonstrated ability to build and maintain work relationships.
• High degree of integrity and reliability.
• Demonstrated ability to use Microsoft Office products such as Excel, Word, and Access.
• Demonstrated experience providing exceptional customer service to all levels of an organization.

Responsibilities

• Provide counseling, guidance, and interpretation of leave benefits to WVU employees, including employees at regional campuses.
• Explain leave-benefit rules, regulations, policies, procedures, and applicable state and federal regulations.
• Run reports and reconcile leave processes and annual and sick leave accruals; analyze and resolve issues such as negative or zero balances.
• Ensure leave accruals end when employees are removed from payroll and that applicable payouts are processed appropriately.
• Coordinate notifications and tracking for personal, parental, medical, and military leave and FMLA, including return-to-work dates.
• Initiate FMLA leave elements in MAP for tracking approved employees.
• Transfer, reinstate, and document remaining leave to or from approved state agencies through the YOS Verification process.
• Process approved annual leave extensions and update annual-leave years of service based on verification, payroll removals, or leave processes.
• Cancel leave when notified of floating holidays, closures, or other additional holidays.
• Process and track terminal leave, determine the final leave day, and coordinate accurate employee payment.
• Coordinate employee removal from payroll, ensuring benefits, leave accruals, system access, and years-of-service accruals end on time; communicate employment end dates to relevant internal and external groups.
• Calculate leave payout information for payroll when employees move from leave-eligible to non-leave-eligible status.
• Establish and maintain catastrophic-leave deadlines; verify eligibility, collect donor forms, and plan exhaustion of sick and annual leave benefits.
• Maintain the catastrophic-leave donor bank and review donor eligibility, including whether donations are used by the donor’s last active day.
• Monitor recipient catastrophic-leave balances and remove recipients after two consecutive pay periods without sufficient donations; notify employees and relevant parties of approvals and removals.
• Process catastrophic leave through MAP and the Applaud Leave System, document and audit donation reinstatements, send forms and intranet releases, update the website with donation needs, and prepare recipient and donor reports.
• Communicate with employees approved for long-term disability and workers’ compensation about benefit options and ensure there is no duplication with catastrophic leave.
• Complete employer portions of short- and long-term disability forms.
• Calculate, document, and communicate balances and process workers’ compensation leave reinstatements in MAP.
• Assist the supervisor with specialist projects focused on process improvement and customer satisfaction.
• Escalate complex employee leave issues appropriately and collaborate with the Talent and Culture Benefits Center of Excellence team to resolve them.
• May participate in annual open benefits enrollment, other benefit enrollment, Tier 2 escalation questions, and benefits events.
• Serve as a resource to Customer Service Agents to support a high rate of first-call resolution.
• Respond to and track employee and manager inquiries using case management tools, meeting established Service Level Agreements for response, resolution, and escalation.

Benefits

• 37.5-hour work week
• 13 paid holidays
• 15 annual leave (vacation) days per year or more based on years of service
• 18 sick days per year
• Health insurance and other benefits
• 401(a) retirement savings with a 6% employee contribution match
• Eligibility to continue health insurance in retirement and other retiree benefits
• Wellness programs

What This Job Offers

• Job Type: Full-time