Human Resources Paraprofessional/Central Administration Receptionist

ESC Region 11•White Settlement, TX

2d•Onsite

About The Position

Serve as the first point of contact for visitors, staff, parents, and community members entering the Central Administration building while providing administrative and operational support to the Human Resources Department. Assist with substitute program management, onboarding activities, employee records, some student records processing, and confidential personnel functions to ensure efficient district operations. Provide bilingual communication and customer service support in both English and Spanish.

Requirements

High school diploma or GED required
Bilingual (English/Spanish) required with the ability to communicate effectively, both verbally and in writing, with employees, applicants, parents, and community members.
Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Ability to maintain confidentiality and exercise sound judgment
Proficient in Microsoft Office, Google Workspace, and district software systems
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and attention-to-detail skills

Nice To Haves

Associate degree or college coursework preferred
Knowledge of public school operations preferred
Experience with Skyward or other student/personnel information systems preferred
Minimum two years of administrative, office support, human resources, or customer service experience preferred
Previous public school district experience preferred

Responsibilities

Serve as the primary receptionist for the Central Administration building.
Answer and route incoming telephone calls in a professional and timely manner.
Welcome and assist visitors, parents, employees, vendors, and community members.
Provide bilingual support and interpretation services in English and Spanish as needed.
Translate or assist with communications and forms when appropriate.
Maintain visitor sign-in procedures and provide general district information.
Receive and distribute incoming mail, packages, and deliveries.
Maintain a professional and welcoming front office environment.
Assist with the management and coordination of the district substitute program.
Support substitute onboarding activities, orientation sessions, and required paperwork processing.
Verify completion of background checks and employment eligibility documentation.
Assist with employee onboarding and personnel records maintenance.
Prepare and process various employment documents and forms.
Maintain confidential personnel files and records in accordance with district procedures.
Assist applicants and employees with Human Resources processes and procedures.
Assist with entering and maintaining student record information related to custody arrangements, court orders, protective orders, and authorized access restrictions.
Ensure student records are updated accurately and confidentially.
Coordinate with campus staff regarding custody documentation and student access information.
Maintain confidentiality and compliance with all applicable privacy laws and district procedures.
Provide clerical and administrative support to Human Resources staff.
Prepare reports, correspondence, spreadsheets, and other documents.
Assist with scheduling meetings, trainings, and interviews.
Support district hiring events, substitute trainings, and employee orientation sessions.
Maintain office supplies and coordinate purchasing requests as assigned.
Perform other duties as assigned.