Human Resources Operations Manager

GrowNYC•New York, NY

1d•$80,000 - $92,000•Hybrid

About The Position

The HR Operations Manager is responsible to oversee the day-to-day operations of the Human Resources department, and manage all aspects of employee benefits administration. This position involves collaboration and partnership with the Director of HR to manage employee relations and to develop and implement policies and SOPs that align with organizational objectives and facilitate efficient processes, while maintaining compliance with federal, state and local employment laws. The HROM functions as a strategic partner across all human resources domains, including employee relations, benefits administration, HRIS management and optimization, and talent acquisition. The HROM will provide comprehensive support across HR functions as required, continuously refining processes and upholding policies and procedures to meet the organization's evolving needs. The HROM will provide support and guidance within the HR team and across programs in the HR director’s absence.

Requirements

Bachelors’ degree in a related field and a minimum of 5 years of experience in a similar role.
3+ years of robust experience in HRIS systems including system configuration, benefits administration, and reporting. (Paylocity highly preferred)
Must have and maintain up-to-date knowledge of local, state, and federal employee-related laws and regulations
Demonstrable experience in a union related environment
Able to maintain confidentiality and exercise sound judgment.
Excellent written and verbal communication skills
Exceptional organizational and prioritization skills while strongly enforcing deadlines
Proficient with Microsoft Office programs (especially Excel) and Google applications
Motivated self-starter who can work independently, identify challenges, and exercise effective problem solving
Ability to collect, synthesize and interpret and report data
Ability to be seated for long periods of time and travel within the five boroughs when needed.

Nice To Haves

Knowledge of Paylocity and TalentLMS or similar platforms
Interest in Food Justice and equitable policies
Experience working in a non - profit

Responsibilities

Efficiently and effectively oversee all HR operations
Guide the HR team to ensure an optimal execution of all HR functions while offering individual support as needed
Assist with the implementation of best practices HR strategies, benefits, and procedures
Oversee all aspects of the entire employee lifecycle from hiring to offboarding
Collaborate closely with the Director of HR to ensure clear, consistent, and effective communication of HR matters across the organization.
Serve as an internal liaison within the HR team, and externally, across all other departments to support cross-functional alignment.
Supervise direct reports to provide guidance, coaching, conduct performance reviews, share feedback and ensure alignment with departmental goals
Assist the Director of HR with a variety of HR matters while ensuring proper documentation and alignment with company policy.
In collaboration with LERC, manage union-related matters, including grievance hearings, RFI’s, and communication with union representatives.
Manage employee relations escalations, partnering with the HR Director as needed.
Support supervisors in addressing performance management matters, including coaching, corrective actions, and the development and implementation of performance improvement plans (PIPs).
Provide guidance on disciplinary procedures to ensure consistency and compliance with organizational policies.
Conduct thorough and effective internal investigations under the HR directors guidance
Collaborate with Payroll and Benefits Specialist in managing all benefit communications including new hire orientation, plan updates, open enrollment, paid time off policies, and general employee inquiries
Manage the benefits platform in Paylocity, ensuring system accuracy, maintaining plan configurations, and resolving EDI discrepancy issues with carriers.
Oversee and coordinate the annual open enrollment process in Paylocity, including system setup, employee support, and carrier submissions.
Ensure benefits compliance with applicable laws and regulations (e.g. ACA, COBRA, ERISA, etc.), including timely reporting and required documentation.
Oversee COBRA administration in partnership with Paylocity, ensuring timely transmission of qualifying events and accurate communication with former employees.
Manage all LOA’s, including short-term and long-term disability, NYPFL, FMLA, and workers' compensation, ensuring compliance and timely communication with employees and vendors.
Serve as second tier payroll reviewer for biweekly processing. Process and submit payroll when needed
Maintain payroll information by designing systems, directing collection, calculation and entering of data and processing changes (e.g. new hires, terminations, raises).
Work collaboratively with Payroll and Benefits Specialist to resolve issues and answer questions
Audit W-2 forms and year-end payroll reports to ensure accuracy and compliance with IRS requirements.
Administer the organization’s Incentive Savings Plan by timely distributing annual statements, Summary Annual Reports (SAR), and other required communications to eligible employees
Process rollover forms and assist employees with loan requests, ensuring accuracy and efficient coordination with the plan administrator.
Serve as a point of contact for employee questions related to the plan, providing guidance or directing inquiries to the appropriate party as needed.
Manage the Performance Review from start to finish including:
Assigning and tracking 90-day check-ins, 6-month evaluations, and annual performance reviews.
Ensuring timely completion
Collaborating with leadership to facilitate the process
Generate annual raises proposal reports that align the evaluation’s results with the corresponding budget.
Recommend improvements to enhance the effectiveness and consistency of the process.
Monitor the HR mailbox, and phone line to address or properly route all inquiries
Track HR metrics, analyze data and generate a variety of complex reports and other ad hoc HR data requests as needed

Benefits

medical
dental
vision
life insurance
long-term disability
incentive savings plan
paid time off
Public Service Loan Forgiveness
potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days
FSA programs