Human Resources Manager, Retail & Operations

Tuckernuck•Washington, DC

1d•$80,000 - $95,000

About The Position

The Human Resources Manager, Retail & Operations plays a critical role in supporting Tuckernuck’s retail expansion by leading recruiting efforts and managing employee relations across all store locations. This role partners closely with the Director of HR, the Director of Retail and store leadership to build high-performing teams, ensure a best-in-class employee experience, and support the operational success of each store. This individual will own full-cycle recruiting for retail roles, support onboarding and training, and serve as a key HR partner to retail employees and managers. The ideal candidate thrives in a fast-paced, high-growth environment and brings a proactive, solutions-oriented approach to both hiring and employee relations.

Requirements

5+ years of experience in Human Resources, with a strong focus on recruiting and/or retail HR
Experience supporting multi-location or retail teams preferred
Bachelor’s degree or equivalent work experience
Strong recruiting and talent assessment skills, with ability to identify top retail talent
Experience managing employee relations issues with sound judgment and discretion
Highly organized with the ability to manage multiple openings and priorities simultaneously
Excellent communication and interpersonal skills; ability to build relationships across all levels
Ability to thrive in a fast-paced, evolving environment
Proactive, solutions-oriented mindset with strong attention to detail
High level of professionalism and ability to handle confidential information

Responsibilities

Own full-cycle recruiting for all retail roles, including Assistant Managers, Stylists, and Operations team members
Partner closely with the Director of Retail on hiring needs, workforce planning, and store opening timelines
Manage job postings, candidate pipelines, interview coordination, and offer process
Build and maintain strong talent pipelines for current and future store locations
Ensure a seamless and elevated candidate experience aligned with the Tuckernuck brand
Support store opening hiring plans, ensuring roles are filled on time and aligned with business needs
Oversee onboarding logistics for all retail hires, ensuring a smooth and organized new hire experience
Partner with store leadership to coordinate onboarding schedules, training, and first-week experience
Support new store openings with onsite or remote hiring and onboarding coordination as needed
Serve as the primary HR partner for retail employees and store leadership across all locations
Provide guidance and support on employee relations matters, including performance management, coaching, and conflict resolution
Partner with managers on disciplinary actions, documentation, and terminations as needed
Ensure consistent application of company policies and best practices across all stores
Foster a positive and engaging employee experience aligned with Tuckernuck’s culture and values
Maintain accurate employee records and ensure HR data integrity for retail employees
Partner with HR and Payroll on onboarding documentation, status changes, and offboarding processes
Ensure compliance with all applicable labor laws and regulations, particularly across multiple states
Support reporting and analysis related to retail hiring, turnover, and workforce trends
Partner with HR and Retail leadership to support employee engagement initiatives within stores
Help bring Tuckernuck’s culture to life across all retail locations through thoughtful programming and communication
Support initiatives that drive retention, team development, and a strong sense of community across stores