Human Resources & Operations Manager

Phoenix Oversight Group LLC • Arlington, VA

2d • $110,000 - $130,000 • Hybrid

About The Position

PhoenixTeam is seeking a highly capable and driven Human Resources & Operations Manager to support a fast-growing, mission-oriented technology company. This role is responsible for leading core HR functions while also managing critical internal business operations that ensure compliance, scalability, and organizational effectiveness.

This individual will operate as a hands-on leader, balancing strategic partnership with executive leadership and tactical execution across HR and operational functions. The ideal candidate thrives in a dynamic, growth-oriented environment and brings a proactive, solutions-driven mindset.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 5+ years of progressive experience across HR and/or operations
• Experience in a multi-entity, high-growth, or platform environment strongly preferred
• Strong knowledge of employment law, HR best practices, and compliance frameworks
• Experience with HRIS systems, payroll platforms, and operational tracking tools
• Proven ability to manage recruiting and talent acquisition efforts
• Exceptional communication, organization, and problem-solving skills
• High level of discretion and professionalism in handling sensitive information

Nice To Haves

• Experience supporting professional services, financial services, or technology organizations
• Familiarity with federal contracting environments and compliance requirements (e.g., SAM.gov)
• Experience supporting audits (SOC 2, 401k, or similar)
• HR certification (PHR, SPHR, SHRM-CP/SCP) preferred

Responsibilities

• Lead full-cycle recruiting across PhoenixTeam and affiliated entities
• Partner with leadership to develop workforce plans aligned to business growth
• Build and maintain strong candidate pipelines for critical roles
• Enhance employer branding and continuously improve recruiting processes
• Oversee onboarding, offboarding, and employee transitions
• Design and implement employee engagement and retention initiatives
• Support performance management processes, including annual reviews and goal setting
• Ensure a consistent and high-quality employee experience across the organization
• Ensure compliance with federal, state, and local employment laws (multi-state experience preferred)
• Maintain and enhance HR policies, procedures, and employee handbook
• Manage HRIS systems, employee records, and documentation
• Support internal and external audits and uphold organizational compliance standards
• Oversee payroll processes in coordination with finance and/or third-party providers
• Administer employee benefits programs and manage vendor relationships
• Ensure accuracy, timeliness, and compliance of all compensation-related activities
• Serve as a trusted advisor to managers and executive leadership
• Address employee relations with professionalism, discretion, and sound judgment
• Provide guidance on performance management, disciplinary actions, and conflict resolution
• Lead and support key operational activities, including: 401(k) audit coordination and compliance SOC 2 audit support and documentation management Expense management processes and oversight Annual training tracking and compliance (e.g., ethics, security, required certifications) Business license tracking and renewals across jurisdictions SAM.gov registration, maintenance, and compliance management
• Partner with finance, legal, and leadership to ensure operational readiness and compliance across all entities
• Support organizational design and scaling initiatives
• Assist with integration efforts across business units and new entities
• Lead or contribute to cross-functional initiatives and process improvements
• Perform additional duties aligned to business needs

Benefits

• Opportunity to help build and scale a high-growth, mission-driven organization
• Direct exposure to executive leadership and strategic initiatives
• Ability to shape both HR and operational infrastructure across multiple entities
• Work at the intersection of people, process, and innovation in a dynamic environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees