Human Resources Office Manager, Office of Human Resources - UT Chattanooga

University of Tennessee•Chattanooga, TN

4d•Onsite

About The Position

The Office of Human Resources seeks an Office Manager to join our HR team. The position provides front-line customer service, administrative support, and management of front office operations.

Requirements

Requires an associate’s degree, and a minimum of three years of office/clerical experience.
Excellent verbal and written communication skills
Working knowledge of Microsoft Office programs, including MS Word, Excel, PowerPoint, and Outlook
Excellent interpersonal and customer service skills
Strong attention to detail
Ability to multi-task in a fast-paced environment
Ability to be detail-oriented and effectively meet deadlines

Nice To Haves

Post-secondary education is preferred
Experience with HRIS/payroll systems
Experience in Human Resources

Responsibilities

Provides front-line customer service and manages communications from incoming phone calls, messages to the general HR e-mail accounts, and all in-person visits to the Human Resources Center to address customer service inquiries and triage services to HR team members, as appropriate
Receives and processes all incoming HR paperwork and mail to distribute documents to the appropriate team members, route forms for approval, ensure timely distribution of outgoing mail, etc.
Provides administrative support to HR leadership team, which includes calendaring, providing support for meetings, committees, events, etc.
Provides administrative support to all HR functional teams during peak workload periods
Coordinates travel arrangements and assists with travel reimbursement procedures for the HR leadership team, as needed
Coordinates and executes purchasing for the Office of Human Resources (e.g., invoice processing, vendors, transfer vouchers, etc.) and serves as back-up for HR monthly budget reconciliations, etc.
Maintains inventory of equipment and supplies and manages surplus of office items
Serves as HR point of contact for all IT security audits, records retention, and reporting
Supervises work study students, including coordination of training and weekly expectations for office/functional team support
Manages front office logistics, operations, and coverage
Manages general HR inquiries via e-mail and the TDX Ticketing system
Completes verification of employment requests for employees and external agencies, provides documentation of separation notice requests, and responds to unemployment claim requests, including coordination of additional engagements of HR leadership team members, as needed
Manages temporary and student hiring process in DASH, ensuring timely completion of I-9 and e-verification procedures
Initiates criminal background checks for temporary and student hires, as appropriate
Manages employee and dependent fee waiver process, including determination of eligibility, processing of a few waiver forms, and fielding any fee waiver questions
Manages HR service calendar, including timelines, achievement of milestones, project management, and administrative/logistical support, etc.
Collaborates with Chancellor's Office staff to provide administrative support to the Moc’s Golden Feather Award Program, Service Awards Recognition Luncheon, Blue & Gold Memorial Event, etc.
Provides event management and logistical support for HR services and programming, including but not limited to registrations within the K@TE learning management system (LMS), event space reservations, catering orders, management of attendance records, purchasing, event set-up and breakdown, distribution of communications, meeting coordination, etc.