Human Resources Manager | Etihad Park – New York City FC

ASM Global•New York, NY

10d•Onsite

About The Position

The Human Resources Manager will lead Legends Global HR operations at New York City Football Club’s new world-class stadium at Etihad Park. This role will be a key leader supporting in delivering an exceptional fan and guest experience. This role is responsible for overseeing all aspects of human resources including recruitment, team member relations, training, compliance, and workforce planning. The HR Manager will drive HR excellence by ensuring that all team members, processes, and systems are effectively aligned with operational goals. They will play a key role in building a high-performing, service-focused culture, supporting leaders across the business, and ensuring consistent and positive team member experience. This position will also partner closely with leadership to develop and implement people strategies that support both day-to-day operations and long-term success.

Requirements

Previous stadiums and/or sports and entertainment HR experience an advantage.
Must have experience working within an F&B or hospitality environment or a strong desire to.
Bachelor’s degree preferred.
5+ years of human resources experience in a leadership capacity
Extensive working knowledge of federal, state, and local labor law including worker’s compensation, workplace safety, EEOC, NLRB, and FLSA
Union experience required.
Superior computer skills including hands-on HRIS and ATS experience
Experience with Workday a plus
Must be comfortable presenting to small and large audiences
Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and local communities
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously
Proven ability to influence and gain credibility with all levels of team members and customers, both internal and external
Must possess excellent oral, written, and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment.
Strong attention to detail.
A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events
Able to demonstrate flexibility and quickly adapt to changes.
Ability to work in a fast-paced environment.
Ability to be self-motivated and work independently and work well as a team player.

Nice To Haves

Previous stadiums and/or sports and entertainment HR experience an advantage.
Experience with Workday a plus

Responsibilities

Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented
Lead recruitment and onboarding efforts for full-time, part-time, and seasonal stadium staff
Partner with department leaders to forecast staffing needs for stadium games, and special events
Serve as a trusted advisor to managers and team members on HR policies and workplace concerns
Promote a positive, inclusive, and high-performance culture
Develop engagement initiatives to improve retention among part-time/event staff as well as the full-time workforce.
Oversee onboarding and orientation programs tailored to game day operations
Provide coaching and feedback to all levels of team members, addressing various team member related issues and business needs
Ensures correct administration of Collective Bargaining Agreement and participates in grievance process as requested
Partnership in the processing of worker’s compensation claims, leaves of absences, benefits administration
Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership
Demonstrate thought leadership and suitable judgment in making HR related business decisions
Leadership and administration of full team member lifecycle process
Support performance review processes and coach managers on feedback and development
Identify training needs and coordinate professional development programs
Ensure compliance with federal, state, and local labor laws, including wage/hour regulations
Carry out administration tasks aligned with the human resources function
Performance leadership duties to the HR team onsite. Hire, onboard, coach, train and support all HR team members.
Support with activities that may be outside of the HR remit during the pre-opening phase as we prepare to open the stadium.
Collaborate with other HR professionals within the NY and eastern region to share best practice and support one another.
Perform other related duties, tasks, and responsibilities as required
Adheres to the Legends Global and venue company policies.
Complete other duties assigned by management.
Available to work non-traditional hours (Nights, Weekends & Holidays)