Human Resources Intern

Boston Mutual Life Insurance Company • Canton, MA

1d • Hybrid

About The Position

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different
and better in the market we serve.

We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
We are FOR providing practical and affordable products designed for those we serve. 
We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
We are FOR providing a personalized customer experience to our policyholders and producers.

We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve – representing the goodness of mutuality in all we do. 

We do our best to: 

Demonstrate a desire to assist.
Listen to understand and respond empathetically.
Explain things in a manner that is easy to understand.
Be knowledgeable students of our business.
Take full ownership to resolve questions and issues.
Be professional, polite, and courteous.
Leave our customers and associates “better than where we found them.”

Summary

We’re seeking an organized, detail-oriented HR Intern to research legal and best-practice requirements for employee personnel files and to design a practical, secure digitization process for our paper records. You’ll produce a file plan, a retention draft, a scanning SOP, and a pilot, culminating in a recommendation to executive leadership.

Requirements

• Working toward a Bachelor’s/Master’s in Human Resources, Business, Information Management, or related field.
• Strong research, writing, and analytical skills; ability to synthesize complex requirements.
• High attention to detail and confidentiality; familiarity with handling sensitive information.
• Comfort with Microsoft 365 (SharePoint, PowerPoint, Excel/Lists).

Nice To Haves

• Exposure to records management, information security, or HR compliance.

Responsibilities

• Regulatory Research: Investigate federal and Massachusetts requirements for employee records (what belongs in personnel files vs. separate files, retention periods, access/inspection rights). Maintain a citation log and summarize findings for Legal/Compliance review.
• File Architecture: Develop a standardized file table of contents, folder structure, naming conventions, and metadata model aligned to retention and confidentiality needs.
• Digitization Process: Define scanning standards (DPI, OCR, PDF/A), QC checklist, exception handling, and validation process.
• Technology Assessment: Compare options (in-house scanning to SharePoint, outsourced vendors, or EDMS/HRIS modules) with cost/benefit and risk analysis.
• Security & Privacy: Propose role-based access controls, handling of sensitive data (I‑9, medical, background checks), and auditing approaches.
• Pilot Execution: Run a small pilot; collect metrics (time per file, error rates, rework); incorporate feedback and refine SOP.
• Executive Deliverables: Prepare a concise summary deck with recommendations, implementation roadmap, and budget range.

What This Job Offers

• Career Level: Intern