Human Resources (HR) Coordinator

Inn By the Sea•Cape Elizabeth, ME

4d•Onsite

About The Position

The Human Resources Coordinator is responsible for assisting the General Manager and/or Hotel Accounting/Human Resources Manager, on the efficient administration of the Human Resources function. This includes recruiting, onboarding, creating, and maintaining hotel associate recognition/welfare programs, wage/benefit administration and compliance with all federal, state, and local regulations.

Requirements

Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
People Skills – ability to collaborate, create rapport, and work effectively with others
Communication Skills – ability to effectively listen & communicate professionally
Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
Organizational & Time Management Skills – ability to appropriately manage time to meet job demands, prioritize, follow through, and work efficiently with limited supervision
Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
High aptitude in working with numbers and able to efficiently use a calculator
Possess basic knowledge/understanding of relevant employment laws

Nice To Haves

Minimum of 2 years of luxury or upscale hotel experience preferred.
College degree or equivalent combination of education and experience preferred.

Responsibilities

Having working knowledge of the hotel’s bi-weekly payroll process, assisting managers, as needed, while partnering with the bookkeeper
Prepare and analyze payroll reports, i.e., approaching overtime/final overtime report and provide to GM on a determined schedule.
Oversee and assist managers with review and audit of time and attendance punches and other payroll related matters to ensure accuracy.
May assist managers in training employees how to punch in and out and transfer departments.
Verify compliance with PTO and Holiday Pay policy.
Work with managers in reviewing and maintaining timely and accurate “status” of employees (particularly as it relates to benefit plans) i.e., run monthly audit reports for Full-Time, Part-Time, and Terminations.
Perform HR functions, i.e., maintain personnel files (timely scanning of documents into UltiPro) and process and audit new hire paperwork.
Communicate benefits material to eligible new hires and manage annual Open Enrollment material.
Assist employees with requests for leave of absence requests paperwork and collect related insurance premiums.
Assist in aggressively managing workers’ compensation and unemployment claims.
Assist in managing the process and completion of 90-day introductory performance evaluations, pay increases, and timeline.
Assist in the interview process, selection of candidates, onboarding of new employees, and orientation of employees per OHM’s process and procedures.
Assist in compliance with local, state, and federal laws and all hotel policies and procedures (Employee Handbook, Conduct Policy, Safety Policy, etc.).
Assist managers in creating and maintaining timely & accurate documentation via performance log, attendance record, and corrective action form. Partner with GM and Director of Human Resources on all terminations.
Assist managers in delivering timely and ongoing performance feedback (positive & constructive).
Assist managers in conducting mandatory OHM and Brand Quality training programs. Audit, as necessary, to ensure compliance.
Support, engage, and guide department managers with the assistance of the GM to develop a positive work culture and environment.
With the support of the GM, develop associate recognition and incentive programs.
Attend and participate in department head meetings to foster open lines of communication.
Assume managerial responsibilities for the hotel in the absence of the GM (be familiar with emergency procedures).
Partner with GM on service standards training through use of Preferred Hotels and Resorts, and hotel criteria in effort to always maintain the highest level of consistency in the operation. Hold weekly service committee meeting/role play session alongside the GM to help the team champion service excellence.