Human Resources (HR) Contact Center Specialist

ABB•Cary, NC

17d•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Solutions Support Manager Your role and responsibilities: ABB is looking for a driven, customer-focused professional who will get to make an impact in the daily lives of employees across the US and Puerto Rico. In this role, you will have the opportunity to perform day-to-day HR transactions for one or several assigned service lines or countries, while also managing complex and escalated tasks. Each day, you will ensure a high-quality customer experience by committing to complete, accurate and timely completion of HR transactions. You will also showcase your expertise by supporting the globally set standards for HR operations and ensuring that the respective business processes adhere to the local legal and regulatory requirements. The work model for the role is hybrid out of the Cary, NC office location. #LI-Hybrid You will be mainly accountable for: Executing and delivering HR services in compliance with agreed business processes, KPIs and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility. Handling HR inquiries that come in via AskHR tickets and phone. Acting as an expert in complex business cases/projects by offering operations expertise and knowledge and driving collaboration across different countries and functions. Identifying deficiencies/improvements in existing business processes, taking responsibility for the handling Root Cause Analysis (RCA) and proactively recommending enhancements and/or simplification based on day-to-day experience. Performing control tasks with autonomy, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks.

Requirements

3+ years of HR experience
Possess skills in managing the daily HR workload on an ongoing basis
Capable of assisting customers and resolving complex issues
Excellent customer service skills
Proven track record of managing escalations swiftly and effectively
Possess an enhanced knowledge of HR General topics
Excellent verbal and written communication
Candidates must already possess authorization to work for ABB in the US

Nice To Haves

Bachelor's degree is preferred but not required

Responsibilities

Executing and delivering HR services in compliance with agreed business processes, KPIs and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.
Handling HR inquiries that come in via AskHR tickets and phone.
Acting as an expert in complex business cases/projects by offering operations expertise and knowledge and driving collaboration across different countries and functions.
Identifying deficiencies/improvements in existing business processes, taking responsibility for the handling Root Cause Analysis (RCA) and proactively recommending enhancements and/or simplification based on day-to-day experience.
Performing control tasks with autonomy, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.