HUMAN RESOURCES GENERALIST

Callen-Lorde Community Health Center•New York, NY

13d•$75,000 - $80,000•Hybrid

About The Position

Callen-Lorde Community Health Center is seeking an experienced, resourceful Human Resources Generalist to support employees and management across its healthcare locations. The role focuses on employee relations, labor relations, benefits administration, and leave management. Working closely with HR leadership, the Generalist advises on organizational policies, collective bargaining agreements, and employment practices, and supports the administration and improvement of HR programs and services in a fast-paced, mission-driven healthcare environment. The position is full-time and hybrid, with 1–2 required onsite days per week, typically Monday and Wednesday. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening hours may be required for orientation, events, or other operational needs. The position is based at the Corporate/Administrative Office in Chelsea, New York, NY.

Requirements

Bachelor’s degree in Human Resources or a related field.
At least three years of progressive Human Resources experience, including employee relations, benefits administration, leave management, medical accommodations, and talent acquisition.
Demonstrated experience conducting workplace investigations, facilitating mediation and conflict resolution, managing disciplinary actions and terminations, and advising management on complex employee relations matters.
Strong working knowledge of applicable federal, state, and local employment laws, including employee benefits regulations, labor relations requirements, and healthcare compliance standards such as HRSA and ERISA, as applicable.
Proficiency in Microsoft Office applications, including Teams, Outlook, Word, and Excel.
Excellent written, verbal, interpersonal, and presentation skills, with the ability to communicate effectively and build collaborative relationships with employees, management, and external stakeholders.
Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities, exercise sound judgment, and remain effective in a fast-paced environment.
Ability to deliver responsive, employee-centered HR services through empathy, active listening, professionalism, and effective problem resolution.
Ability to collaborate effectively in a team-based environment, support colleagues, and contribute to shared departmental and organizational goals.
Professionalism, credibility, integrity, and ability to maintain confidentiality and handle sensitive information with discretion.
Strategic thinking and planning skills, including the ability to identify process improvement and operational efficiency opportunities.

Nice To Haves

Master’s degree.
Professional HR certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or another recognized HR certification.
Experience supporting credentialing of licensed healthcare professionals within an FQHC or comparable healthcare setting.
Familiarity with Jira, ePriv, and OCHIN.
Experience administering HRIS and benefits platforms, including leading or supporting system implementations, upgrades, and process improvement initiatives.
Prior experience in a nonprofit, social services, or healthcare setting.
Proficiency in more than one language, such as Spanish and English.
Commitment to Callen-Lorde’s mission and to community-based healthcare, health equity, and improved population health outcomes.
Cultural competence and the ability to work respectfully and effectively with individuals from diverse backgrounds.
Organized, self-motivated, adaptable, dependable, and able to work independently while maintaining a collaborative approach.
Commitment to continuous learning, professional development, and ongoing improvement of HR practices and services.

Responsibilities

Advise employees and managers on workplace concerns, performance management, disciplinary actions, organizational policies, and collective bargaining agreements.
Conduct confidential workplace investigations, facilitate conflict resolution, and recommend appropriate actions in consultation with HR leadership.
Support labor relations activities, including union grievances, collective bargaining agreement interpretation, and communication with union representatives.
Provide responsive HR consultation and support to employees and department leaders.
Administer employee benefits, including health insurance, retirement plans, disability benefits, and other offerings.
Manage leaves of absence, including FMLA, Paid Family Leave, disability, and other applicable leave programs.
Coordinate employee accommodation requests and assist with complex benefits- and leave-related matters.
Partner with employees, benefits vendors, and payroll to resolve questions and concerns.
Support recruitment, onboarding, performance management, employee transitions, and separation processes.
Assist with credentialing and personnel recordkeeping requirements for clinical staff.
Support HR compliance activities, audits, regulatory requirements, and annual HR initiatives.
Maintain and enhance HRIS processes, employee records, and administrative workflows.
Collaborate with HR leadership on employee communications, staff training, and organizational initiatives.
Support day-to-day HR operations, departmental projects, and staff supervision as assigned.

Benefits

Comprehensive benefits package for full-time employees.
Low-cost medical plan option for employees and their domestic partners and/or families.
Tuition assistance.
Dental insurance.
Vision insurance.
No-cost life insurance.
Short- and long-term disability insurance.
Flexible Spending Account.
Commuter benefits.
Generous paid time off plan.
403B retirement savings plan.