Human Resources Generalist

County of Lancaster•Lancaster, PA

About The Position

The Human Resources Generalist is a pivotal role within the HR Department, emphasizing HRMS data transaction processing and reporting, system troubleshooting and testing, and user support. The role also administers the Learning Management System (LMS), coordinates training programs, and leads the Employee Engagement Committee to support a positive and inclusive workplace culture. The position reports to the HRIS and Compensation Manager. The Generalist processes and verifies HRIS transactions and new-hire tasks, assists departmental liaisons with required processes, troubleshoots HRIS issues, supports system testing and updates, and creates reports and dashboards. The role administers the LMS, coordinates employee engagement meetings and events, supports onboarding, and serves as a backup for the Office Support III position when needed. It also provides customer service, maintains confidentiality, stays current on relevant policies and system updates, and performs other duties assigned to support the HR Department.

Requirements

Bachelor’s degree in human resources or a related field; alternatively, a high school diploma with at least five years of experience in the listed areas; or equivalent training, knowledge, and experience.
Understanding of basic human resources management practices, particularly in a government setting.
Familiarity with bargaining unit agreements and the specific nuances of County, Court, and Merit Hire departments.
Knowledge of laws, regulations, and principles relevant to human resources.
Ability to make sound, fact-based judgments and apply HR policies effectively.
Excellent verbal and written communication skills, including presentation abilities.
Ability to interact effectively and positively with people, agencies, and organizations and foster professional relationships.
Ability to handle sensitive information and situations discreetly and maintain strict confidentiality.
Proficiency with Microsoft Word, Outlook, and other relevant computer applications.
Own transportation and ability to travel to other County offices, job fairs, seminars, and similar engagements as required.
Strong attention to detail.
Ability to develop and deliver presentations to employee groups.
Ability to consistently deliver outstanding customer service.
Ability to work independently and creatively develop meaningful County programs.
Ability to commute to offsite locations for business, training, and meetings.
Must pass a criminal background check.
Able to lift or move up to 25 pounds.
Able to sit and use a computer for extended periods and use a telephone, copier/scanner, fax, and shredder.

Responsibilities

Ensure HRIS transaction requests for county employees—including hires, separations, salary changes, promotions, demotions, and transfers—are accurate and comply with county policies and applicable collective bargaining agreements.
Verify that new-hire tasks are completed accurately and in accordance with county procedures.
Assist departmental liaisons with required processes, notify departments of necessary changes, and provide training as needed.
Troubleshoot HRIS issues, resolve user errors, and partner with the HRIS Controller and IT staff.
Support HRIS testing for system upgrades and workflow improvements.
Coordinate with management and the System Administrator on Workday HRMS updates and new releases.
Update job aids on an ongoing basis as required.
Create and run HRIS reports and dashboards for HR, leadership, and compliance needs.
Administer the LMS, including communications, assignments, compliance tracking, analysis, and reporting.
Lead administration of the employee engagement committee and coordinate committee meetings.
Plan and execute employee engagement events and recognition programs.
Assist with onboarding new employees to help provide a positive and seamless experience.
Provide backup coverage for the Office Support III position when necessary.
Keep current with policy and procedure changes, contractual agreements, and Workday updates.
Provide positive and accurate customer service to citizens, employees, and vendors through in-person, mail, telephone, or email communications.
Maintain the confidentiality of sensitive HR information.
Perform other duties as assigned to support HR Department goals and operations.