Human Resources Generalist

Encore Fire Protection • Pawtucket, RI

25d • Onsite

About The Position

As part of Encore’s Talent, Culture, and People team, the Human Resources Generalist will play an important role in supporting our employees and keeping the day-to-day operations of our People function running smoothly. This role will support employees throughout the full employee lifecycle — from onboarding through offboarding and everything in between. You’ll serve as a trusted resource for employees and managers across areas including employee relations, benefits administration, leave management, workers’ compensation, compliance, and employee records. We’re looking for someone who is organized, approachable, comfortable navigating a wide variety of employee needs, and able to balance strong attention to detail with a people-first mindset. In a fast-growing organization like Encore, priorities can shift quickly, so this person should be comfortable jumping in, solving problems, and partnering across the business to keep things moving. This role will be primarily in-office at our Pawtucket, RI headquarters.

Requirements

• 2–3+ years of hands-on Human Resources experience, ideally within a Generalist, HR Coordinator, or similar employee-facing role
• Working knowledge of core HR practices and applicable employment laws and regulations
• Experience supporting multiple areas of the employee lifecycle, such as onboarding, employee relations, benefits, leave administration, compliance, or offboarding
• Strong communication and relationship-building skills with the ability to work effectively with employees and leaders at different levels of the organization
• Sound judgment and problem-solving skills, particularly when navigating sensitive or employee-related matters
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Ability to handle sensitive and confidential information with discretion
• Comfortable operating independently while knowing when to escalate or bring in additional resources
• Proficiency with Microsoft Office, particularly Outlook, Excel, and PowerPoint
• Experience working within an HRIS (Dayforce preferred) and comfort learning new technology and systems

Nice To Haves

• Experience supporting employees in a multi-location, field-based, or rapidly growing organization
• Exposure to multiple areas of HR rather than specialization within a single function
• Experience supporting employee relations matters and manager-facing HR needs
• Experience with benefits, leave administration, and workers’ compensation
• Experience working within a multi-state organization
• Construction, skilled trades, field services, or a similar operational environment
• A track record of improving HR processes, documentation, or employee-facing resources

Responsibilities

• Serve as a day-to-day resource for employees and managers on HR-related questions, policies, and processes
• Support employee relations matters, including gathering information, documenting concerns, and partnering with leadership on appropriate resolution
• Help employees navigate workplace questions and concerns while maintaining professionalism, confidentiality, and consistency
• Partner with managers and members of the Talent, Culture, and People team on employee-related needs as they arise
• Support new hires through the onboarding process, ensuring a welcoming and organized transition into Encore
• Coordinate new hire paperwork, employee documentation, and HRIS updates
• Support employee changes throughout the employee lifecycle, including promotions, transfers, compensation changes, and other employment updates
• Manage the offboarding process for departing employees, including required documentation and coordination with Payroll, IT, Benefits, and other internal partners
• Support the administration of employee benefit programs, including health insurance, retirement plans, and other company-sponsored benefits
• Serve as a resource for employee benefits questions and assist employees with enrollment and changes
• Support annual open enrollment and ongoing coordination with benefit vendors
• Assist with leave administration, including FMLA and other applicable federal and state leave programs
• Support workers’ compensation claims and return-to-work processes
• Review benefit billing and employee data to help ensure accuracy across internal systems and external carriers
• Maintain accurate and confidential employee records and documentation
• Support compliance with applicable federal, state, and local employment requirements
• Assist with audits, compliance reporting, government filings, and employment verification requests
• Maintain HRIS data integrity and support recurring employee data updates
• Identify opportunities to improve or streamline HR processes, documentation, and employee support
• Assist with additional Talent, Culture, and People initiatives and projects as business needs evolve

Benefits

• Competitive Salary
• Performance-based bonuses
• Comprehensive medical, dental, and vision coverage through Blue Cross
• Fidelity 401(k) plan with a company match
• Company-paid life insurance policy of $50,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level