Human Resources Generalist

SGHS•Brunswick, GA

About The Position

Southeast Georgia Health System is seeking a service-oriented HR Generalist to support team members, leaders, and HR partners across our health system. In this role, you will serve as a key Human Resources resource, providing guidance on HR policies, benefits administration, employee relations, employment practices, HR systems, and work authorization processes while helping deliver an exceptional team member experience. The ideal candidate will be passionate about employee support, HR compliance, benefits administration, workplace relations, and healthcare human resources! The HR Generalist provides responsive, professional, and service-focused Human Resources support to team members, leaders, and HR partners across Southeast Georgia Health System. This role serves as a first point of contact for routine HR inquiries, supports benefits issue resolution, assists with general team member relations matters, coordinates employment-based VISA and work authorization processes, and helps ensure consistent application of HR policies, procedures, and employment practices. The HR Generalist supports a positive team member experience by providing timely guidance, accurate information, appropriate documentation, and effective follow through while maintaining confidentiality and compliance with applicable laws, regulations, and organizational standards.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, Organizational Development, or related field required.
Equivalent combination of education and directly related HR experience may be considered.
Minimum of two years of Human Resources experience in at least two areas of HR required (Total Rewards, Team Member Relations, HRIS, and Talent Acquisition).
Working knowledge of Human Resources principles, employment practices, employee benefits, workplace documentation, and HR service delivery.
Ability to interpret and communicate routine HR policies, procedures, and benefit information clearly and accurately.
Strong customer service orientation with the ability to respond to team member and leader needs in a timely, professional, and compassionate manner.
Ability to maintain confidentiality and handle sensitive information with discretion, sound judgment, and integrity.
Strong organizational skills with the ability to manage multiple priorities, follow up on open items, and meet deadlines.
Effective written and verbal communication skills, including the ability to document concerns, summarize issues, and escalate appropriately.
Strong attention to detail and accuracy in recordkeeping, tracking, reporting, and documentation.
Ability to collaborate effectively with HR partners, leaders, vendors, outside counsel, and team members at all levels of the organization.
Proficiency with Microsoft Office applications and ability to learn and use HR systems, benefit platforms, and reporting tools.
Knowledge of employment eligibility, I-9 requirements, and employment-based VISA coordination processes preferred.

Nice To Haves

SHRM-CP, PHR, or related HR certification preferred.

Responsibilities

Serve as a front-line HR resource for team members and leaders by responding to routine questions regarding HR policies, benefits, employment practices, HR systems, processes, and available resources.
Provide benefits support by assisting team members with general eligibility questions, enrollment navigation, qualifying life event guidance, dependent documentation reminders, benefit deduction questions, and escalation of unresolved or complex matters to the Benefits team or appropriate vendor.
Research and resolve routine benefit issues related to plan enrollment, coverage effective dates, missed deductions, dependent verification, benefit status changes, carrier file feeds, and basic claims or vendor navigation concerns.
Document benefits inquiries, follow up on open items, and help identify common questions or process gaps that may require updated communication, education, or workflow improvement.
Support general team member relations by gathering initial information, listening to concerns, explaining applicable policies or processes, and escalating sensitive, complex, or high-risk matters to Team Member Relations, HR leadership, Legal, Compliance, or other appropriate partners.
Conduct preliminary intake for workplace concerns, including documenting reported issues, identifying involved parties, clarifying timelines, preserving relevant information, and routing matters for appropriate review or investigation when needed.
Assist leaders with routine HR guidance related to attendance, performance expectations, workplace conduct, policy interpretation, documentation standards, and appropriate next steps under established HR practices.
Support preparation and review of routine corrective action documentation, coaching records, attendance counseling, performance improvement documentation, and related leader communications to promote consistency and completeness.
Coordinate employment-based VISA, immigration, and work authorization processes by tracking deadlines, gathering required documentation, partnering with outside counsel or designated vendors, communicating with impacted team members and leaders, and maintaining accurate records.
Run or assist with routine HR reports, audits, and data reviews related to employment status, benefit eligibility, work authorization, personnel records, turnover, job changes, and other HR operational needs.
Assist Compensation and HR leadership with routine job description updates, position information requests, organizational chart changes, and basic compensation-related workflow support.
Support HR compliance activities, including audits, required notices, policy acknowledgments, regulatory documentation, training completion follow-up, and maintenance of accurate employment records.
Maintain knowledge of applicable employment laws, HR best practices, organizational policies, and healthcare regulatory expectations that impact assigned duties.
Participate in HR process improvement efforts by identifying recurring issues, recommending workflow enhancements, documenting procedures, and supporting implementation of improved HR service delivery practices.