Onsite Human Resources Generalist
About The Position
The onsite Human Resources/Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the HR Manager and Director. This role requires at least 2 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work on-site supporting a high-volume call center environment. Previous call center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization.
Requirements
- At least 2 years of experience in Human Resources
- Ability to work on-site supporting a high-volume call center environment
- Knowledge of leave management (FMLA/ADA etc.)
- Knowledge of policy adherence
- Knowledge of employee relations
- Knowledge of conflict resolution
- Ability to communicate across various levels within the organization
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite or similar software
- Ability to maintain confidential information
- Two - three years of Human Resources job experience preferred including business partner and employee relations experience
- Experience supporting non-exempt personnel in a high-volume environment is preferred
- Problem and conflict resolution skills are required
Nice To Haves
- Previous call center experience is a plus
- Experience with UKG and SAP SuccessFactors preferred
- Bachelor’s degree in human resources preferred or equivalent years of experience required
- SHRM-CP/PHR or willingness to obtain certification preferred
Responsibilities
- Primary support to HR Manager
- Responsible for day-to-day administration of core HR services to employees and managers in accordance with corporate and site policies and procedures
- Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll
- Coordinates and manages Onboarding and Offboarding procedures for assigned business units
- Responsible for Employee data management recording and filing of employee information; electronic and hardcopy
- Manages all Leave of Absence requests in accordance with federal, state and company guidelines
- Communicate company's policies and procedures
- Supports the site employee performance evaluation administration
- Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
- Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site HR Manager
- Effectively communicates Human Resources information to employees
- Supports Unemployment insurance compliance and reporting
- Provides applicable reports and HR related administrative tasks
- Champions and adheres to company guidelines and policies
- All other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
