Human Resources Generalist

Transcom

56d • Onsite

About The Position

Are you a hands-on HR professional who thrives in a fast-paced, dynamic environment? We are looking for an empathetic, highly organized HR Generalist to serve as the primary day-to-day HR resource for our frontline employees and operational leaders at our Greenville, SC call center. In this high-volume environment, you won't just be pushing paper—you will be a trusted advisor, a problem-solver, and a culture champion. If you lead with a customer-service mindset, excel at managing multiple priorities with urgency, and know how to balance employee advocacy with business needs, we want you on our team.

As an HR Generalist, you will support the entire employee lifecycle and deliver exceptional HR service across assigned business units. Your core focus areas will include:

HR Service Delivery: Act as the go-to resource for employee and manager questions regarding policies, attendance, benefits, payroll, leave administration, and workplace concerns. Help ensure HR support and communications are accessible to employees working evening, overnight, weekend, and other nontraditional schedules.
Employee Relations & Performance Management: Guide leaders through routine employee relations matters, conflict resolution, coaching, and performance improvement plans. Conduct objective workplace investigations. Identify recurring concerns or emerging trends and escalate them to the HR Business Partner or appropriate HR leader.
Policy and Process Administration: Maintain working knowledge of company HR policies, standard operating procedures, escalation protocols, and employee lifecycle processes. Provide employees and leaders with accurate guidance regarding established policies and procedures.
New Hire Orientation & Lifecycle Support: Deliver the HR portion of New Hire Orientation and support everything from 30-60-90-day integration activities for new hires, newly promoted leaders, transfers, and offboarding. Help ensure employees receive clear and timely information throughout key employment events.
Attendance, Leave, and Accommodation Support: Provide guidance and support for attendance expectations, leave processes, and workplace accommodations. Track required documentation, approvals, return-to-work information, and follow-up actions.
Culture & Engagement: Champion employee wellbeing, facilitate focus groups and listening sessions, and support action plans aimed at improving retention, attendance, and team morale. Support efforts to identify themes affecting new-hire and early-tenure retention, including employee feedback related to onboarding, training, scheduling, leadership support, and job expectations.
Compliance & Case Management: Maintain accurate, confidential records in our HR case-management systems, ensuring consistent application of company policies and legal compliance.
Payroll, Benefits, and Compensation Support: Support compensation, promotion, transfer, shift-differential, and incentive-related processes as assigned. Escalate potential pay discrepancies, benefit issues, or policy concerns to the appropriate subject-matter expert.
Operational & Workforce Support: Maintain awareness of the operational environment, including client programs, employee schedules, business hours, staffing challenges, and workforce needs. Help ensure HR support is accessible across shifts, teams, locations, and work arrangements.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field (or equivalent relevant experience).
• 3+ years of progressive Human Resources experience (HR Generalist, Coordinator, Employee Relations, or HR Ops).
• Solid working knowledge of employee relations, performance management, policy administration, and HR documentation.
• Proficiency with Microsoft Office / Google Workspace and standard HR Information Systems.
• Able to successfully pass a criminal background check.
• Must live within reasonable driving distance of our office located in the Greenville, South Carolina area.
• Flexibility: As we operate in a multi-shift environment, periodic availability outside of standard business hours (including evenings, weekends, or holidays) may be required to support our diverse workforce.

Nice To Haves

• Experience in a BPO, contact center, retail, hospitality, or manufacturing environment.
• Familiarity with platforms like Workday, ServiceNow, Zendesk, Kronos, or UKG.
• Professional HR certification (PHR, SHRM-CP, or equivalent).
• Bilingual or multilingual capabilities.

Responsibilities

• Act as the go-to resource for employee and manager questions regarding policies, attendance, benefits, payroll, leave administration, and workplace concerns.
• Help ensure HR support and communications are accessible to employees working evening, overnight, weekend, and other nontraditional schedules.
• Guide leaders through routine employee relations matters, conflict resolution, coaching, and performance improvement plans.
• Conduct objective workplace investigations.
• Identify recurring concerns or emerging trends and escalate them to the HR Business Partner or appropriate HR leader.
• Maintain working knowledge of company HR policies, standard operating procedures, escalation protocols, and employee lifecycle processes.
• Provide employees and leaders with accurate guidance regarding established policies and procedures.
• Deliver the HR portion of New Hire Orientation and support everything from 30-60-90-day integration activities for new hires, newly promoted leaders, transfers, and offboarding.
• Help ensure employees receive clear and timely information throughout key employment events.
• Provide guidance and support for attendance expectations, leave processes, and workplace accommodations.
• Track required documentation, approvals, return-to-work information, and follow-up actions.
• Champion employee wellbeing, facilitate focus groups and listening sessions, and support action plans aimed at improving retention, attendance, and team morale.
• Support efforts to identify themes affecting new-hire and early-tenure retention, including employee feedback related to onboarding, training, scheduling, leadership support, and job expectations.
• Maintain accurate, confidential records in our HR case-management systems, ensuring consistent application of company policies and legal compliance.
• Support compensation, promotion, transfer, shift-differential, and incentive-related processes as assigned.
• Escalate potential pay discrepancies, benefit issues, or policy concerns to the appropriate subject-matter expert.
• Maintain awareness of the operational environment, including client programs, employee schedules, business hours, staffing challenges, and workforce needs.
• Help ensure HR support is accessible across shifts, teams, locations, and work arrangements.

Benefits

• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
• 401(k) investment options with employer match
• paid vacation time
• Free gym for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level