Human Resources Generalist

Callen-Lorde Community Health Center•New York, NY

12d•Hybrid

About The Position

Callen-Lorde Community Health Center is seeking an experienced and resourceful Human Resources Generalist to support employees and management across its healthcare locations. The role focuses primarily on employee relations, labor relations, benefits administration, and leave management. Working closely with HR leadership, the Generalist provides guidance on organizational policies, collective bargaining agreements, and employment practices while supporting the administration and continuous improvement of HR programs and services. The position combines hands-on employee support with operational responsibilities in a fast-paced, mission-driven healthcare environment. This is a full-time hybrid position requiring 1–2 onsite days per week, typically Monday and Wednesday. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening hours may be required for orientation, events, or other operational needs. Callen-Lorde provides comprehensive, high-quality healthcare to LGBTQ+ communities, regardless of ability to pay, and promotes health education, wellness, and healthcare access. Its work is grounded in the belief that healthcare is a human right.

Requirements

Bachelor’s degree in Human Resources or a related field.
At least three years of progressive Human Resources experience, including employee relations, benefits administration, leave management, medical accommodations, and talent acquisition.
Experience conducting workplace investigations, facilitating mediation and conflict resolution, managing disciplinary actions and terminations, and advising management on complex employee relations matters.
Strong working knowledge of applicable federal, state, and local employment laws, including employee benefits regulations, labor relations requirements, and healthcare compliance standards such as HRSA and ERISA, as applicable.
Proficiency in Microsoft Office applications, including Teams, Outlook, Word, and Excel.
Excellent written, verbal, interpersonal, and presentation skills, with the ability to communicate effectively and build collaborative relationships with employees, management, and external stakeholders.
Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities, exercise sound judgment, and remain effective in a fast-paced environment.
Ability to deliver responsive, employee-centered HR services through empathy, active listening, professionalism, and effective problem resolution.
Ability to collaborate effectively in a team-based environment, support colleagues, and contribute to shared departmental and organizational goals.
Professionalism, credibility, and integrity, with a demonstrated commitment to confidentiality and discretion when handling sensitive information.
Strategic thinking and planning skills, including the ability to identify process-improvement and operational-efficiency opportunities.
Commitment to the mission of Callen-Lorde and community-based healthcare.
Cultural competence and the ability to work respectfully and effectively with individuals from diverse backgrounds.
Ability to work independently while remaining organized, self-motivated, adaptable, dependable, and collaborative.
Commitment to continuous learning, professional development, and ongoing improvement of HR practices and services.

Nice To Haves

Master’s degree preferred.
Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or another recognized HR certification preferred.
Experience supporting credentialing of licensed healthcare professionals within an FQHC or comparable healthcare setting.
Familiarity with Jira, ePriv, and OCHIN.
Experience administering HRIS and benefits platforms, including leading or supporting system implementations, upgrades, and process-improvement initiatives.
Prior experience in a nonprofit, social services, or healthcare setting preferred.
Proficiency in more than one language, such as Spanish and English, is beneficial.

Responsibilities

Provide employees and management with guidance on workplace concerns, performance management, disciplinary actions, organizational policies, and collective bargaining agreements.
Conduct confidential workplace investigations, facilitate conflict resolution, and recommend appropriate actions in consultation with HR leadership.
Support labor relations activities, including union grievances, collective bargaining agreement interpretation, and communication with union representatives.
Provide responsive HR consultation and support to employees and department leaders.
Administer employee benefits programs, including health insurance, retirement plans, disability benefits, and other employee offerings.
Manage leaves of absence, including FMLA, Paid Family Leave, disability, and other applicable leave programs.
Coordinate employee accommodation requests and assist with complex benefits- and leave-related matters.
Partner with employees, benefits vendors, and payroll to resolve questions and concerns.
Support recruitment, onboarding, performance management, employee transitions, and separation processes.
Assist with credentialing and personnel recordkeeping requirements for clinical staff.
Support HR compliance activities, audits, regulatory requirements, and annual HR initiatives.
Maintain and enhance HRIS processes, employee records, and administrative workflows.
Collaborate with HR leadership on employee communications, staff training, and organizational initiatives.
Support day-to-day HR operations, departmental projects, and staff supervision as assigned.