Human Resources Generalist
About The Position
Astrana Health is seeking a detail-oriented and experienced Human Resources Generalist to join its Human Resources team. The role supports employee benefits, workers’ compensation, and leave of absence programs across a growing, multi-state healthcare organization. The Generalist serves as a resource for employees and managers, providing timely, accurate, and compliant HR support while collaborating with internal teams and external partners. The position requires hands-on experience in these functional areas, strong organizational and problem-solving skills, and the ability to manage day-to-day responsibilities independently in a fast-paced environment. The role administers health and welfare benefits, coordinates leave and accommodation cases, and supports workers’ compensation claims. It also maintains accurate and confidential records, coordinates with employees, managers, vendors, carriers, Payroll, HRIS, HR Business Partners, and Legal or Risk partners as appropriate, and contributes to reporting, audits, and process improvement. The position is hybrid, with work both in the office and at home on a weekly basis. The office is located at 1668 S. Garfield Ave., 2nd Floor, Alhambra, CA 91801.
Requirements
- Five or more years of progressively responsible human resources experience preferred, including hands-on experience in at least two of benefits administration, leave of absence administration, and workers’ compensation.
- Ability and willingness to cross-train across benefits administration, leave of absence administration, and workers’ compensation.
- Experience applying FMLA/CFRA and other leave requirements, coordinating workers’ compensation claims, and resolving employee benefits issues.
- Working knowledge of employee benefits administration, workers’ compensation coordination, leave laws, and the ADA interactive process.
- Experience working with HRIS platforms, benefits carriers, claims administrators, and leave administration vendors.
- Strong organizational and case-management skills, including attention to deadlines, documentation, confidentiality, and regulatory requirements.
- Ability to manage assigned cases and administrative priorities independently, exercise sound judgment, and appropriately escalate complex or sensitive matters.
- Clear, empathetic, and professional written and verbal communication with employees, managers, vendors, and cross-functional partners.
- Proficiency with HRIS/HCM platforms, HR reporting, and Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to use productivity tools while maintaining appropriate data privacy and confidentiality standards.
Nice To Haves
- Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field; an equivalent combination of education and relevant professional experience will be considered.
- PHR, SHRM-CP, or relevant benefits or leave administration certification.
- California and multi-state experience.
- Healthcare experience, including hospital, clinic, IPA, or MSO operations.
- ADP Workforce Now experience.
- Familiarity with AI-powered productivity tools such as ChatGPT (OpenAI), Claude (Anthropic), or comparable platforms.
Responsibilities
- Support day-to-day health and welfare benefits administration, including enrollment, qualifying life events, eligibility changes, employee inquiries, and coordination with carriers and benefits partners.
- Review benefit records and transactions for accuracy and resolve eligibility, deduction, enrollment, and claims-related issues with Payroll, HRIS, carriers, and vendors.
- Assist with annual open enrollment, employee communications, audits, reporting, and benefits-related process improvements.
- Coordinate employee leave requests and ongoing case administration under applicable federal and state leave laws, including FMLA, CFRA, pregnancy-related leave, and other statutory or company-provided leaves.
- Track leave eligibility, notices, certification requests, deadlines, extensions, benefits continuation, and return-to-work documentation; maintain accurate and confidential case records.
- Support the ADA and applicable state-law interactive process by coordinating documentation, tracking requests and follow-up, and escalating accommodation determinations to appropriate HR and Legal partners.
- Communicate with employees, managers, Payroll, and HR Business Partners about leave status, procedural requirements, and return-to-work coordination.
- Coordinate intake and administrative processing of reported workplace injuries and illnesses, including delivery of required forms and referral to the workers’ compensation administrator or carrier.
- Maintain workers’ compensation claim records, monitor case status and follow-up, and coordinate with employees, managers, the claims administrator, and Risk or Legal as appropriate.
- Assist with medical work status documentation, modified-duty and return-to-work coordination, and coordination between workers’ compensation, leave, and accommodation processes while maintaining their distinct requirements.
- Support required reporting, audits, data accuracy, and continuous improvement of benefits, leave, and workers’ compensation workflows.
- Perform other related HR duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
