Human Resources Generalist

Pet Food Experts,LLC•Suwanee, GA

2h•$65,000 - $75,000•Onsite

About The Position

Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

Requirements

Bachelor’s degree preferred (HR degree, a plus)
SHRM Certification a plus
Minimum 3 years of HR experience with a strong focus on employee relations, especially in a warehouse or distribution center environment.
Experience working with HRIS system preferred, Paylocity a plus
Proven working experience as HR support in a distribution/manufacturing environment.
In-depth knowledge and interpretation of HR best practices.
Show confidence with independent decision making.
Understand, interpret, and apply company and departmental policies and procedures.
Ability to work effectively with multiple levels of management and work both independently with minimal supervision, as well as collaboratively in a team environment.
Exhibit an outgoing, people-oriented, helpful and positive attitude with a customer-centric approach to working with internal and external stakeholders.
Bilingual preferred

Nice To Haves

HR degree
SHRM Certification
Experience working with HRIS system
Paylocity experience
Bilingual

Responsibilities

Coordinating the implementation of people-related services, policies, and programs and assisting and advising company leadership, as well as developing processes and metrics that support the achievement of Pet Food Experts’ (PFX) business goals.
Serving as the employee relations expert for distribution center teams, providing support and guidance on workplace concerns, coaching, conflict resolution, investigations, and disciplinary actions.
Leading Human Resources practices and objectives which provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, standards, goal attainment, recruitment and ongoing development of a superior workforce.
Participating in developing, recommending, implementing, communicating and upholding personnel policies and procedures.
Ensuring policies are reviewed, amended and communicated to employees in a timely manner, as needed, based on changes to legislation and/or internal processes and practices and environment.
Providing consultation, facilitation and resolution strategies for workplace issues by assisting in communications between employees and Distribution Center management, corrective action and planning, disciplinary actions, and explanation and clarification of PFX policies and procedures.
Investigating and resolving employee grievances and transgressions.
Ensuring compliance with all federal, state and local employment laws (e.g. ADA, ACA, FLSA, Title VII, FMLA, ERISA, DOL, OSHA).
Working closely with DC leadership/Office Managers and vendors on Workers’ Compensation claims, acting as a liaison between management, claims adjusters and injured employee; follow claim progress including diagnosis, prognosis and return to work efforts, assist with resolutions in workers’ compensation-related issues or disputes and legal/litigation activities.
Working closely with DC leaders/Office Managers and vendors on ADA cases, acting as a liaison between management, healthcare provider(s) and employee including interactive process and reasonable accommodation requests.
Investigating issues including, but not limited to: harassment, discrimination, working conditions, disciplinary action, employee and applicant appeals and grievances.
Evaluating reports, decisions and results of department initiatives in relation to established goals.
Participating in administrative staff meetings and attending other meetings, such as Workforce Planning, senior management meetings and panel interviews, as necessary.
Playing a key role in a range of HR related projects with a focus on talent-related initiatives (recruiting, training, engagement, etc.).
Supporting Human Resources needs across the PFX network when requested.
Travel, up to 15%, to Pet Food Experts distribution centers region-wide may be required.