Human Resources Generalist

Covenant Case Management Services•Raleigh, NC

42d•$55,000 - $65,000•Hybrid

About The Position

Covenant Case Management Services is looking for an HR Generalist. The HR Generalist is a highly transactional and detail-oriented role responsible for the day-to-day administration of human resources functions. Reporting to the Chief People & Clinical Officer, this individual will ensure the seamless execution of HR operations, including benefits, 401k, leave management, and HRIS data integrity. This role is the "engine" of the HR department, ensuring that all employee life-cycle transactions are processed accurately, compliantly, and efficiently within a clinical service environment.

Requirements

Mandatory, hands-on experience navigating and managing ADP Workforce Now.
Proven ability to manage high volumes of data entry and paperwork with zero errors.
Deep understanding of FMLA, COBRA, HIPAA, and DOL regulations.
Ability to explain complex benefits or leave information to clinical and administrative staff in a clear, empathetic, and professional manner.
A "no task is too small" attitude with the ability to partner effectively across departments.
An almost obsessive focus on the "fine print" to ensure organizational compliance and risk mitigation.
Bachelor’s degree in Human Resources, Business, or a related field required.
Minimum of 3–5 years of experience in an HR Generalist or HR Coordinator role, preferably in a clinical, healthcare, or multi-site environment.

Nice To Haves

PHR or SHRM-CP certification is highly preferred.

Responsibilities

Author, update, and maintain the Employee Handbook and all supplemental HR policies to ensure compliance with federal, state, and local laws.
Design and implement a standardized library of HR forms (e.g., Change of Status, Performance Improvement Plans, LOA Request Packets, Offboarding Checklists) to ensure a uniform employee experience.
Continuously evaluate the "hire-to-retire" workflow; identify manual bottlenecks and implement automated solutions within ADP WFN to increase departmental ROI.
Maintain all physical and digital personnel files, medical files (HIPAA compliant), and I-9 records with 100% accuracy and audit-readiness.
Act as the primary administrator for all benefit plans; manage enrollments, terminations, and life event changes. Reconcile monthly billing statements to ensure accuracy.
Manage the 401k portal, including contribution processing, loan administration, year-end testing support, and delivery of required participant notices.
Oversee COBRA administration and serve as the direct point of contact for employee benefit inquiries, resolving claims issues with third-party brokers.
Own the end-to-end leave process. This includes determining eligibility, mailing required DOL notices, tracking leave hours, and managing the "Interactive Process" for ADA accommodations.
Monitor and track all industry-specific requirements (e.g., OIG checks, TB testing, background re-screens, and clinical credentialing) to ensure zero gaps in provider eligibility.
Serve as the primary point of contact for external audits from the DOL, EEOC, or clinical licensing bodies; prepare all requested documentation and narrative responses.
Manage all unemployment claims, represent the company in hearings, and oversee Workers' Compensation reporting and case management.
Act as the "Super User" and administrator for ADP WFN. Manage security profiles, organizational tables, and workflow routing.
Conduct weekly audits of HRIS data to ensure accuracy in job titles, pay rates, supervisor mapping, and EEO coding.
Build and schedule complex reports (turnover, vacancy rates, benefit cost analysis) to provide the CPCO with actionable data.
Facilitate the formal grievance process; document all meetings, conduct neutral investigations, and provide recommendations for resolution.
Execute all involuntary and voluntary separations for DSP Staff/Contractors; ensure final pay compliance (state-specific), conduct exit interviews, and manage the immediate revocation of system access.
Manage annual cycles such as performance reviews, compensation surveys, and internal equity audits.
Demonstrate flexibility and collaboration by acting as a reliable team player, providing backup support to colleagues as needs arise, and readily stepping in to assist other staff during peak periods, vacations, or absences to ensure continuity of operations and service levels.
Proactively identify and respond to supervision or leadership requests that fall within the role’s scope, including taking on additional duties to support organizational priorities, special projects, or process improvements, while maintaining strict adherence to organizational policies, procedures, and regulatory requirements.
Ensure timely attention to employment compliance requests, verifications, and documentation needs; coordinate with relevant stakeholders to gather information, verify accuracy, protect privacy, and escalate issues as appropriate to maintain compliance, data integrity, and audit readiness.
Contribute to a positive, inclusive, and growth-oriented culture by engaging constructively with teammates, supporting organizational initiatives, mentoring colleagues when appropriate, and modeling professional, respectful, service-oriented behavior that aligns with the company’s values.
Maintain high standards of data integrity, confidentiality, and ethics in all duties, including accurate data entry, secure handling of sensitive information, and adherence to data privacy laws; participate in ongoing process improvement efforts by identifying inefficiencies, proposing solutions, and supporting the implementation of best practices.
Support cross-functional learning and coverage by participating in job shadowing, back-up rotation, and knowledge-sharing sessions to enhance team resilience and responsiveness.
Contribute to employee experience and engagement efforts by supporting internal communications, onboarding events, recognition programs, and diversity, equity, and inclusion (DEI) initiatives where appropriate.
Monitor and uphold safety, health, and well-being policies as they relate to daily operations, reporting concerns through appropriate channels and collaborating with relevant teams to address them.
Maintain a proactive stance toward risk management by identifying potential compliance gaps or operational bottlenecks and communicating findings with recommended corrective actions to leadership in a timely manner.
Align personal work plans with departmental goals, participate in performance feedback cycles, and pursue opportunities for professional development to enhance role effectiveness and career growth within the organization.