Human Resources Generalist

Westgate Resorts•Gatlinburg, TN

20d•Onsite

About The Position

The Human Resources Generalist provides comprehensive support to the Human Resources department by assisting with a wide range of HR functions and operational activities. The role helps deliver HR services in alignment with organizational goals and applicable policies and regulations. The Generalist partners with managers and cross-functional teams, addresses team member relations matters, supports compliance and HR operations, and provides coaching and training. The position is with Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee.

Requirements

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
2–5 years of progressive experience in human resources.
Knowledge of employment law and HR best practices.
Strong knowledge of employment laws and regulations.
Ability to build trust and maintain strong relationships at all levels of the organization.
Pass a background screen and drug test, and prove eligibility to work in the United States.

Nice To Haves

Professional HR certification, such as SHRM-CP or PHR.
Experience in the hospitality or timeshare industry.

Responsibilities

Partner with management to resolve team member relations matters, including conflict resolution, formal investigations, disciplinary actions, grievance procedures, and collaboration with union representatives when applicable.
Lead team member relations investigations and prepare applicable documentation in accordance with established protocols.
Collaborate on responses to formal inquiries from regulatory bodies such as the EEOC and Department of Labor.
Interpret and ensure consistent application of employment laws and company policies, including FMLA, FLSA, EEO, and ADA, and advise leadership on compliance and risk mitigation.
Partner with benefits, payroll, and leave administration teams to address team member concerns and coordinate processes such as benefit enrollment and leave management.
Support the administration and resolution of workers’ compensation claims.
Ensure documentation and recordkeeping meet internal HR protocols and regulatory requirements.
Represent the Company in unemployment claims, including preparing documentation and participating in hearings as necessary.
Plan and execute employee engagement programs, including Westgate Foundation events, Wellness Fair, and Customer Service Week.
Lead or support corporate HR initiatives, including I-9 compliance audits, policy updates, and internal process reviews.
Design, deliver, and assess training programs for team members and management to support performance improvement, regulatory compliance, and professional development.
Support year-end performance review processes with department leadership, aligning with performance expectations and company timelines.
Coach and guide leaders and team members on performance management, employee engagement, and career development planning.
Oversee and support HR operational functions as needed.
Perform other duties as assigned.