Human Resources Generalist

Zen Educate•Los Angeles, CA

22d•Hybrid

About The Position

As an Educator HR Generalist at Zen Educate, you’ll step into an HR role that is genuinely different from most. Instead of just working behind the scenes, you will serve as a direct support system and trusted partner to thousands of Zen educators. In this role, you’ll have the autonomy to fully own your day-to-day work, while still being part of a closely-knit, collaborative team. This position blends essential HR compliance with internal team support, all designed to ensure our educators are safe, prepared, and set up for success. If you are passionate about education, this role provides a direct pathway to supporting our educators, who in turn support our students. We truly believe that the more effective and supported our educators are, the more impactful they will be in the classroom.

Requirements

Previous experience in an HR or administrative role is highly valued.
Exceptional organizational skills with an ability to manage multiple moving parts, standard compliance processes, and administrative queues without losing attention to detail.
Confident and clear communicator capable of leading presentations, field questions dynamically, and facilitating both online and in-person sessions for diverse audiences.
Comfortable having difficult conversations with a high level of emotional intelligence while adhering to compliance.
A self-starter who excels at execution within a high-growth tech startup environment, viewing daily workflow challenges as opportunities to execute cleanly.
A deep, genuine passion for improving the U.S. education system and an unyielding commitment to keeping children safe.

Responsibilities

Manage an active volume of educator queries through the HR inbox and phone line with high urgency, aiming for rapid resolution within established HR processes.
Take ownership of initial employee relations workflows. Conduct thorough discovery, handle documentation, and process standard escalations efficiently.
Execute core administrative tasks—including information collection, unemployment claims, and garnishment processing—with strict template mastery and adherence to compliance standards.
Proactively update database systems, maintain detailed case logs, and ensure strict compliance protocols are hit across your assigned caseload.
Actively seek feedback on your performance from leadership and peers, leveraging it to optimize your daily operational workflow.
Maintain transparent, proactive communication with local Account Management teams to ensure immediate operational issues are resolved swiftly.