Human Resources Generalist

OneMCI • Dallas, TX

29d • Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• 2+ years of experience as an HR Generalist
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Nice To Haves

• Previous experience in call center operations or client services is highly desirable.
• Experience in military or government (local, state, or federal) environments
• Background in contact center operations
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Responsibilities

• Partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement.
• Own programs that run across a broad spectrum of HR processes.
• Provide general HR support in collaboration with operations teams.
• Maintain accurate and timely entries in HRIS systems.
• Ensure consistent and fair application of HR policies and procedures.
• Conduct audits and compliance checks, including payroll and reporting verifications.
• Maintain employee records in accordance with legal requirements.
• Communicate and implement updates to HR policies and procedures.
• Align HR strategies with business goals and recommend improvements.
• Promote employee engagement through a proactive, hands-on approach (including remote interactions).
• Handle employee relations matters, including conflict resolution and problem-solving.
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes.
• Drive innovation in HR practices and continuous process improvement.
• Lead initiatives related to employee relations, retention, and recognition.
• Manage a high-volume workload and multiple priorities effectively.
• Demonstrate strong organizational and interpersonal skills.

Benefits

• Competitive compensation
• Performance-based bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• Exciting incentive contests
• Paid Time Off
• Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes)
• Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
• All employees have access to MEC medical plans after just 30 days.
• Retirement savings programs, where available.
• Short-term disability coverage
• Life insurance options
• Supplemental Insurance (Accident and critical illness insurance)
• Career Growth (significant advancement opportunities)
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level