Human Resources Generalist

Bridgewell • Peabody, MA

12d

About The Position

The Human Resources Generalist reports to the HR Director and supports the day-to-day operations of Bridgewell’s Human Resources department. The role provides guidance to employees and managers on HR policies, employee relations, compliance, training, benefits, leave administration, performance management, and employee engagement. It requires maintaining confidentiality and delivering excellent customer service while supporting practices that reflect Bridgewell’s values.

The position is scheduled Monday through Friday, either 8:00 a.m. to 4:00 p.m. or 9:00 a.m. to 5:00 p.m., for 40 hours per week. The role may involve driving to Bridgewell programs or other locations when necessary and requires a current U.S. driver’s license and at least one year of driving experience. Candidates must receive acceptable CORI results under Bridgewell policy and maintain required training and certifications, including First Aid/CPR and other certifications required by department or program needs.

Requirements

• Bachelor’s degree or equivalent related work experience in Human Resources, Business Administration, or a related field.
• At least two years of experience in Human Resources.
• Knowledge of federal and state employment regulations.
• Oral and written communication skills sufficient to perform the duties.
• Ability to plan, prioritize, and complete assigned tasks efficiently and on time.
• Ability to explain HR policies and processes to employees and managers handling sensitive or complex workplace matters.
• Ability to handle sensitive employee data and personal information confidentially.
• Active listening, empathy, and understanding.
• Exceptional customer service skills.
• Ability to identify process or system improvements and use practical problem-solving to address HR operational challenges.
• Ability to work independently and as part of a team.
• Ability to present training materials effectively to employees and managers.
• Current U.S. driver’s license and at least one year of driving experience.
• Ability to obtain acceptable CORI results according to Bridgewell policy.
• Ability to obtain and maintain PBS, PABC Tier 1, First Aid/CPR, and other certifications or training required by program or department needs and Bridgewell policies.
• Ability to meet the physical demands of the job, with reasonable accommodation where applicable.

Nice To Haves

• Proficiency in Microsoft Office.
• Experience with HRIS or employee record systems.
• Experience working in healthcare, human services, nonprofit, education, or another service-oriented environment.

Responsibilities

• Review background checks during onboarding and annual compliance checks, escalating concerns to the Director of HR.
• Participate in and present new-hire orientation and serve as the first point of contact for employee issues arising during orientation.
• Maintain accurate employee records and HR documentation in accordance with Bridgewell policies, employment laws, and the collective bargaining agreement.
• Respond to employee and manager questions about HR matters, policy interpretation, benefits, and workplace concerns.
• Guide managers on employee relations matters, ensure appropriate documentation, and escalate issues as appropriate.
• Conduct or assist with internal investigations into employee relations concerns, policy violations, workplace complaints, and other sensitive matters; document findings, preserve confidentiality, and coordinate follow-up with leadership.
• Assist employees and managers with questions about payroll, benefits, leaves of absence, workers’ compensation, and other HR programs in collaboration with relevant departments.
• Assist, train, and guide managers on performance management, including review cycles, coaching and training documentation, corrective action and progressive discipline, employee development plans, and PIPs.
• Coordinate training and compliance audits.
• Participate in employee engagement and recognition initiatives and support employee development and leadership empowerment.
• Prepare HR reports, track key metrics, and support audits involving compliance, training, employee records, and HR processes.
• Administer HR practices in accordance with federal, state, and local employment laws, Bridgewell policies, and best practices.
• Gather information for unemployment claims and participate in hearings.
• Assist with labor relations.
• Follow up on exit interviews, track metrics, and prepare reports and recommendations.
• Handle sensitive employee and organizational information confidentially and professionally.
• Model universal supports and promote Bridgewell’s values of dignity, respect, caring, integrity, safety, and wellness.
• Maintain core training certifications, including First Aid/CPR, and complete other mandatory training.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health benefits.
• Generous paid time off, including the employee’s birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across Bridgewell programs.
• Additional compensation for on-call rotations.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level