Human Resources Generalist

National Experienced Workforce Solutions • Remote , US,

19d • $63,275 - $77,637

About The Position

The Human Resources Generalist serves as the primary connection between Human Resources, Field Operations, and Enrollees, who are experienced worker program participants. The role ensures employment-related needs are addressed consistently, promptly, and appropriately. It provides Enrollees with direct HR support, coordinates personnel actions with Field Operations, and guides the resolution of workplace concerns while maintaining clear documentation and compliance with applicable requirements. The position strengthens communication and accountability across the Enrollee lifecycle without replacing field staff’s day-to-day operational responsibilities.

Requirements

• Bachelor’s degree and 2–4 years of education and experience; requirements may be substituted on a year-for-year basis by relevant, demonstrated, progressive, and directly related education or work experience.

Responsibilities

• Serve as the primary HR contact for Enrollees regarding workplace concerns, HR policies, employment-related questions, and requests for support.
• Partner with Field Operations to coordinate and process Enrollee personnel actions, including onboarding, status changes, transfers, leave, performance matters, corrective actions, and separations.
• Clarify the respective responsibilities of Human Resources and Field Operations and direct Enrollee matters to the appropriate resource.
• Advise Field Operations staff on consistent interpretation and application of HR policies, procedures, documentation requirements, and escalation protocols.
• Evaluate Enrollee concerns, determine appropriate next steps, and coordinate with HR leadership, Benefits, Legal, or program management when additional expertise or review is required.
• Conduct or support workplace reviews and investigations involving Enrollees, ensuring concerns are addressed objectively, respectfully, and in a timely manner.
• Maintain accurate case records, personnel-action documentation, communications, and follow-up activities in applicable systems.
• Monitor Enrollee cases, recurring concerns, service trends, and process gaps, and recommend improvements that strengthen communication, consistency, and the Enrollee experience.
• Develop resources and provide guidance to Enrollees and Field Operations staff regarding HR processes, available support, workplace expectations, and methods for raising concerns.
• Ensure Enrollee-related actions comply with applicable federal, state, and local employment requirements, contractual obligations, and organizational policies.

Benefits

• Competitive salary aligned with industry standards and based on experience and qualifications.
• Medical, dental, and vision insurance plans with employer contributions.
• 401(k) plan with company matching.
• Paid time off, including vacation days, sick leave, holidays, and personal days.
• Professional growth opportunities through an extensive Learning Management System.
• Employee assistance programs and resources to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level