Human Resources Generalist

Zoox•Foster City, CA

8d•$1,308,000 - $1,572,000•Hybrid

About The Position

At Zoox, the HR (PEx) Generalist is the frontline point of contact for employees (“crew”). The role triages and resolves daily employee inquiries across Slack, email, and in-person channels, independently answering foundational questions and partnering with specialized Centers of Excellence—including Benefits, Payroll, People Operations, Employee Relations, and Legal—to address or appropriately escalate complex matters. The Generalist also supports employee lifecycle transactions in Workday, helps managers with routine system updates, and coordinates confidential off-boarding and location changes. The role provides logistical and operational support for cyclical talent programs and organizational changes. In partnership with People Partners and People Operations, the Generalist supports performance reviews, promotion cycles, calibrations, engagement surveys, and reporting updates; audits HR records; and maintains current standard operating procedures. The position also identifies administrative bottlenecks and uses AI-powered tools and workflows to improve documentation, triage, and operational efficiency. This role requires working on-site three days per week in Zoox’s Foster City, California office.

Requirements

At least 4 years of experience in HR Operations, People Experience, or an HR Generalist/Coordinator role supporting a fast-paced workforce.
Hands-on experience with Workday or a comparable enterprise HRIS, including employee lifecycle transactions such as job changes, supervisory organization updates, location transfers, and off-boarding.
Experience managing employee intake and triage through multiple channels, such as ticketing systems, Slack, email, and in-person interactions.
Sound judgment in routing complex or sensitive cases to specialized teams such as Employee Relations, Legal, Payroll, and Benefits.
Foundational knowledge of California and federal employment standards, including California final pay rules, wage-and-hour guidelines, and statutory leave basics.
Verified experience handling sensitive, confidential personnel records.
Experience supporting cyclical talent programs, including performance reviews, promotion or calibration cycles, or engagement surveys.

Nice To Haves

Experience with ServiceNow or another modern HR service delivery platform, such as Jira Service Management or Zendesk HR, particularly during ticketing rollouts or queue optimization.
Familiarity with generative AI tools and workflow automation applied to drafting communications, improving internal SOPs, or streamlining daily operational tasks.
Prior HR experience in autonomous vehicles, robotics, hardware, or fast-scaling technology sectors, supporting technical, corporate, and operational teams.

Responsibilities

Serve as a frontline contact for employee inquiries through Slack, email, and in-person channels; resolve foundational questions and route complex or sensitive cases to the appropriate partner teams.
Support Zoox’s transition to ServiceNow.
Execute employee lifecycle transactions and assist managers with routine HR system updates, including job changes, supervisory organization updates, location transfers, and off-boarding.
Support organizational realignments and team transitions with People Partners; coordinate reporting changes, location changes, off-boarding, and terminations with People Operations.
Coordinate and execute performance reviews, promotion and calibration cycles, and engagement surveys in partnership with People Partners.
Audit HR records and maintain clear, current standard operating procedures.
Identify administrative bottlenecks and use AI-powered tools and intelligent workflows to streamline documentation, triage, and operational processes.
Handle confidential personnel records with discretion and support employee matters with empathy, precision, and compliance.