Human Resources Generalist - Island Oaks RV Resort

NDM Hospitality Services•Jacksonville, FL

8d•$65,000•Onsite

About The Position

At Island Oaks RV Resort, we deliver a vibrant, hospitality-first experience where team member engagement drives unforgettable guest experiences. We are seeking a high-impact Human Resources Generalist who will serve as the on-site HR leader for the property, owning full-cycle recruiting while driving employee relations, engagement, and operational HR excellence. This role operates at a strategic and leadership level, acting as the primary HR partner to resort leadership and influencing culture, talent strategy, and workforce performance. This is an ideal opportunity for an HR professional who thrives in fast-paced hospitality environments, enjoys building teams from the ground up, and excels at balancing recruiting with employee experience and compliance.

Requirements

Bachelor's degree in Human Resources or related field (or equivalent experience).
3–5+ years of progressive HR experience, with strong emphasis on full-cycle recruiting.
Experience in hospitality, resorts, RV parks, property management, or multi-unit environments preferred.
Strong knowledge of employee relations, employment law, and HR best practices.
Proven ability to influence leaders and operate independently as the sole HR presence on-site.
Proficiency in HRIS systems and Microsoft Office Suite.
Excellent communication, organizational, and problem-solving skills.
Ability to maintain confidentiality, professionalism, and sound judgment.

Nice To Haves

Experience mentoring leaders or acting in a lead HR capacity strongly preferred.
HR certification (PHR, SHRM-CP) is a plus.

Responsibilities

Lead full-cycle recruitment for all resort roles (hospitality, operations, maintenance, F&B, guest services, seasonal staff).
Develop creative sourcing strategies across platforms such as Indeed, LinkedIn, hospitality job boards, and local pipelines.
Build a strong employer brand aligned with a fun, guest-focused resort culture.
Partner with department leaders to forecast hiring needs, define roles, and improve hiring outcomes.
Conduct and guide interviews (phone, virtual, in-person) while coaching managers on selection best practices.
Manage offer process including compensation recommendations and negotiations.
Track and analyze key recruiting KPIs: time-to-fill, quality of hire, retention, and source effectiveness.
Lead onboarding programs that ensure rapid integration and engagement of new hires.
Serve as the trusted HR advisor and employee advocate for the entire property.
Handle employee relations matters including conflict resolution, investigations, coaching, and corrective actions.
Drive a positive, inclusive, and high-energy resort culture that supports engagement and retention.
Partner with leadership to identify engagement gaps and implement action plans.
Support performance management processes including feedback, discipline, and development planning.
Promote a culture aligned with hospitality excellence and guest satisfaction.
Ensure compliance with federal, state, and local employment laws, especially within hospitality and seasonal workforce environments.
Manage HRIS systems, employee records, reporting, and documentation.
Support benefits administration, onboarding, and offboarding processes.
Maintain HR policies, employee handbook updates, and consistent application of procedures.
Ensure compliance in areas such as wage/hour laws, I-9, EEO, and workplace safety.
Act as the lead HR representative on-site, functioning as the strategic partner to resort leadership.
Influence staffing models, workforce planning, and labor optimization.
Mentor supervisors and managers on people leadership and HR best practices.
Drive HR initiatives that support business goals, guest experience, and operational performance.
Collaborate with corporate HR (if applicable) while maintaining ownership of day-to-day HR execution at the property level.