Human Resources Generalist Senior

City of Charlotte • Charlotte, NC

2d • Onsite

About The Position

The HR Supervisor, Employee Relations, provides operational leadership for employee relations activities across the Charlotte Area Transit System (CATS). This role oversees ER case management, grievance and ESC hearing administration, and guides supervisors through workplace issue resolution. The position ensures consistent application of policies and regulatory requirements across a 24/7 transit workforce. Reporting to the Manager of HR Risk & Employee Relations, the HR Supervisor leads a team of Employee Relations Specialists while serving as a primary resource for supervisors and managers addressing performance, conduct, attendance, and workplace concerns. The role combines staff supervision with hands‑on ER practice leadership, including coaching supervisors, reviewing corrective action documentation, overseeing investigations, and serving as the lead HR representative for grievance and ESC hearings. The HR Supervisor supports organizational accountability, promotes proactive issue resolution, and strengthens workforce stability in a safety‑sensitive, union‑influenced transit environment.

Requirements

• Employee Relations Practice Leadership: Guides supervisors and staff in resolving workplace issues consistently and effectively.
• Apply policies and procedures practically and consistently.
• Supports proactive issue resolution and workforce stability.
• Grievance & ESC Hearing Expertise Lead grievance and ESC hearing processes with confidence and neutrality.
• Ensures documentation and case preparation meet procedural and contractual standards.
• Represents HR effectively during hearings.
• Identifies trends and recommends corrective actions.
• Supervisory Coaching and Influence: Provides clear practical guidance.
• Build supervisory confidence and reinforce accountability expectations.
• Reinforces accountability expectations.
• Encourages early intervention to prevent operational disruption.
• Investigation Oversight: Ensuring investigations are thorough, objective, and well documented.
• Maintains neutrality and professionalism.
• Supports defensible outcomes
• Operational Supervision: Assigns work effectively and monitor workflow progress.
• Maintain service standards and accountability
• Supports staff development and capability building.
• Documentation and Compliance Awareness Maintains documentation quality standards.
• Identifies compliance risks and reinforces procedural consistency.
• Supports audit readiness.
• Communication and Conflict Resolution: Communicate clearly and professionally during sensitive situations.
• Facilitates constructive resolution and maintains composure under pressure.
• Maintains composure under pressure.
• Build trust with stakeholders and employees.
• Organizational Awareness: Recognizes patterns affecting workforce culture and operations.
• Understands transit operational context and safety‑sensitive requirements.
• Communicates insights into leadership
• Integrity and Professional Judgment: Ability to handle sensitive workforce matters ethically and responsibly.
• Maintains confidentiality and impartiality.
• Exercises sound judgment.
• Upholds professional and ethical standards.

Nice To Haves

• Supervision Given to: HR Specialists (Employee Relations)

Responsibilities

• Oversee daily employee relations operations and assign casework to ER staff.
• Serves as primary escalation point for supervisors addressing workplace concerns.
• Guides resolution strategies aligned with policies, and transit operational requirements.
• Ensure consistent handling of ER matters across bus, rail, STS, maintenance, and administrative divisions.
• Monitors case progress and ensure timely, defensible resolution.
• Ensures consistent handling of employee relations matters across departments.
• Serves as the lead HR representative for all grievance and ESC hearings.
• Coordinates scheduling, documentation, and case preparation for hearings.
• Reviews supervisor documentation for completeness and defensibility prior to hearings.
• Prepares HR summaries, case briefs, and recommended outcomes.
• Ensures compliance with contractual timelines and procedural requirements.
• Represents HR during hearings, ensuring consistent application of policies and processes.
• Tracks outcomes, identifies trends, and recommends corrective actions or training needs.
• Coaches’ supervisors and managers on performance management, corrective action, and documentation expectations.
• Assists leaders in preparing disciplinary documentation and improvement plans.
• Provides practical guidance on addressing conduct, attendance, and workplace behavior issues.
• Reinforces consistent application of policies and accountability standards.
• Supports early intervention to prevent escalation and reduce operational disruption.
• Oversees workplace investigations conducted by employee relations staff.
• Reviews investigative plans, documentation, and findings.
• Provides directions on interview approaches and evidence gathering.
• Participates directly in complex or sensitive investigations as needed.
• Ensures investigations meet organizational standards for fairness and documentation.
• Reviews disciplinary and investigative documentation for accuracy, consistency, and defensibility.
• Ensure documentation supports sound organizational decisions and withstands grievance or legal review.
• Maintains documentation standards across ER activities.
• Identifies trends indicating inconsistent supervisory practices or compliance risks.
• Identifies recurring workplace issues and organizational patterns.
• Communicates trends and concerns to management.
• Supports implementation of preventative employee relations initiatives.
• Promotes equitable treatment across departments.
• Supervises Employee Relations Specialists, assigning workload priorities and monitoring performance.
• Provides coaching to improve investigative, documentation, and case management practices.
• Conducts performance evaluations and supports professional development.
• Builds staff capability in ER processes and transit‑specific requirements.
• Assists in delivering supervisor training related to employee relations practices.
• Reinforces organizational expectations regarding documentation and conduct management.
• Supports rollout of updated procedures, guidance materials and ER tools.
• Partners with HR Business Partners on division‑level workforce issues.
• Coordinates with Safety, Security, Risk, Payroll, and Leave Administration when cases intersect functional areas.
• Supports ER components of safety‑sensitive compliance, including DOT/FTA drug and alcohol requirements.
• Maintains collaborative relationships with operational leadership across bus, rail, STS, and maintenance.
• Identifies opportunities to strengthen ER workflows and case management processes.
• Recommend improvements to tools, templates, and documentation standards.
• Supports implementation of updated practices and procedures.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed