Human Resources Generalist I

City of Boulder • Boulder, CO

6d • Onsite

About The Position

Under general direction, provides guidance and support to employees, managers, applicants and Human Resources (HR) teams across a broad range of HR matters. Assists with HR programs and is responsible for system transactions; maintains, inputs, and reviews confidential employee or applicant information for accuracy in accordance with established laws, regulations, policies, procedures, and collective bargaining agreements. This role also supports the HR team on various projects.

Requirements

• Ability to articulate ideas effectively to diverse audiences, including colleagues, and stakeholders.
• Ability to develop positive, productive relationships, cultivating mutual respect and trust.
• Ability to provide courteous, professional, and responsive service in a fast-paced environment.
• Ability to champion diversity and respect various perspectives, backgrounds, and opinions.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to use critical reasoning skills to objectively synthesize complex information to inform solutions or process improvement recommendations.
• Ability and willingness to engage in continual improvements in process and service delivery.
• Knowledge of Human Resources practices, procedures, and employment laws and regulations, preferably applicable to a public institution.
• Skill in analysis and problem-solving.
• Skill in organization and attention to detail.
• Skill in time management with a proven ability to meet deadlines.
• Skill in the use of computers, related software applications, and proficiency with or the ability to quickly learn the HRIS.
• Must successfully pass a background check before first day of work and maintain acceptable screening.
• Associates degree; or equivalent of four (4) years of related experience may substitute for the education requirement only.
• Three (3) years of professional HR experience directly related to the duties and responsibilities specified.

Nice To Haves

• Ability to speak, read, and write in English and a second language as listed in Boulder's Language Access Plan in a professional capacity for communication objectives.
• Knowledge and experience working in a union environment.
• Knowledge and experience working within an HRIS, preferably Workday.
• Skill in data management and processing documentation.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Society for Human Resource Management – Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification.
• Society for Human Resource Management – Senior Certified Professional (SHRM-SCP) or Senior Professional in Human Resources (SPHR) certification.

Responsibilities

• Reviews and processes system and employee or applicant transactions in the Human Resources Information System (HRIS), such as position management, job requisitions, offer letters, delegations, compensation changes, onboarding setups, and organizational assignment changes.
• Ensures compliance with federal and state labor laws, city policies, and collective bargaining agreements.
• Handles employment, termination, or applicant related inquiries by staff, managers, or candidates, as assigned through ticketing systems, phone, email, or during in-person interactions.
• Triages inquiries as appropriate and escalates concerns when needed.
• Assists in the administration and implementation of all HR Department programs. Assistance may include research, gathering input for program development, targeting distribution of resources, evaluating consistency of program application, reporting, or training.
• Develops, maintains, and reviews Technical Guides, Standard Operating Procedures, and How-To Guides for assigned tasks.
• Provides direct input into the development and recommendation of process-related improvements.
• Connects employees, managers, and HR staff to appropriate HR tools and resources, and provides Workday transaction process support to assigned city departments.
• Conducts periodic and regular audits to ensure data accuracy and integrity.
• Collaborates with other Generalists (I, II, or III) to effectively handle complex transactions or employee matters, and additionally, coordinates with Benefits, Leaves, Compensation, Risk, and Payroll teams on questions related to employee data to ensure accurate employee pay and records.
• Works collaboratively with all HR teams and key cross-functional groups to share knowledge of emerging issues and proactively deliver service to improve the employee experience.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, recruitment and selection, and employment law.
• Provides training, guidance, support, and thought partnership to HR team members in areas of subject matter expertise.

Benefits

• Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree