Human Resources Generalist- Employee Relations and Leave

City of Charlotte•Charlotte, NC

3d•Onsite

About The Position

The HR Generalist (Employee Relations and Leave) serves as a critical member of the Charlotte-Mecklenburg Police Department’s Human Resources team, supporting a wide range of employee and labor relations functions. This position is responsible for conducting workplace investigations, managing the disciplinary review process, coordinating ADA accommodation requests, and responding to employee complaints and grievances. In addition, the role oversees payroll coordination for administrative leave and suspensions, ensures the department’s lactation room meets compliance and cleanliness standards, and provides policy guidance and coaching to supervisors and command staff. Working collaboratively with internal stakeholders, this position also supports the development and delivery of HR training, promotes process improvements, and ensures compliance with department policies, City of Charlotte HR guidelines, and applicable employment laws. The ideal candidate brings a strong foundation in generalist-level HR practices, exceptional problem-solving skills, and the ability to navigate sensitive employee issues in a law enforcement environment with professionalism, discretion, and sound judgment.

Requirements

Bachelor’s Degree with three (3) years of experience OR master’s degree with one (1) year of experience
Strong understanding of HR policies, employment law, and best practices related to employee relations
Demonstrated experience managing workplace investigations and disciplinary processes
Ability to handle complex ADA accommodations and employee grievance procedures
Proven track record of successful coaching and training of supervisory personnel
Excellent analytical, problem-solving, and data interpretation skills
Strong interpersonal and communication skills; ability to manage sensitive issues with tact and professionalism
Comfortable working independently and collaboratively in a fast-paced, high-volume environment
High attention to detail, confidentiality, and a commitment to service excellence

Responsibilities

Serve as a liaison between employees, supervisors, and leadership on Employee and Labor Relations matters
Conduct and manage workplace investigations, including allegations of harassment, discrimination, hostile work environment, misconduct, and other policy violations
Lead investigations as a part of the professional staff disciplinary review process, partnering with leadership to ensure consistency, fairness, and compliance with applicable policies and employment laws
Advise and coach supervisors on disciplinary actions, performance management, attendance issues, and policy interpretation
Manage and respond to complaints, grievances, and informal concerns in a timely and professional manner
Oversee and manage ADA and ADAAA accommodation requests, including conducting interactive processes and coordinating documentation
Monitor and maintain the department’s lactation room locations to ensure compliance with legal requirements and cleanliness standards
Coordinate with payroll and HRIS teams to ensure accurate leave and payroll processing for employees on administrative leave or suspension
Develop and deliver training to supervisors and managers on HR policies, employee relations best practices, conflict resolution, and leadership responsibilities
Collect, analyze, and interpret HR data to identify trends, recommend improvements, and create standard and ad-hoc reports for leadership
Collaborate with HR leadership on cross-functional projects and department-wide initiatives
Ensure compliance with federal, state, and local employment laws, as well as City of Charlotte and CMPD policies
Maintain confidentiality and professionalism when handling sensitive personnel matters
This position may also be assigned supervisory responsibilities based on operational needs and organizational structure
Perform other duties as assigned