Human Resources Coordinator

Sonesta Hotels•Washington, DC

6d•$27 - $29

About The Position

The Human Resources Coordinator sets the tone for Sonesta’s Culture of Caring. We expect a focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Human Resources Coordinator works with all Human Resources staff to carry out the daily activities of the Human Resource department and deliver HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures. The HR Coordinator assists in carrying out various human resources programs and procedures for all hotel associates including employee benefit administration, leave management, recruitment and onboarding, payroll support, new hire processing, labor relations and employee relations & recognition programs. Administrative support includes typing, data entry, filing, answering phones, responding to associate requests, printing reports, and maintaining records. The HR Coordinator will use multiple outlets to creatively communicate information to all hotel associates.

Requirements

Bachelor's degree or equivalent experience in Human Resources, Hospitality Management or related field.
Strong interpersonal and communication skills.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize and organize work assignments.
Proficient with Microsoft Office Suite or related software.
Exceptional ability to build consensus across entire property.

Nice To Haves

Prior experience in hospitality, service industry, or unionized environments is a plus.
Experience with HRIS systems, timekeeping, and applicant tracking systems preferred.
Applying tactical and operational thinking to create a people oriented working environment.
Understanding of and previous experience in a union environment a plus.
Knowledge of basic employment laws and HR best practices preferred.

Responsibilities

Assist Human Resources Director in the hiring process for all positions.
Screen, interview, coordinate background checks/references, and process applicable paperwork for all candidates.
Report to Human Resources Director any employee complaints, relating to benefits, paychecks, manager/employee relations issues, etc.
Fulfill a variety of employee needs including but not limited to provision of name tags, garage passes, direct deposit forms, employment verification letters, etc.
Ensure employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time.
Review and process monthly invoice billing of HR vendors. This includes, but is not limited to background checks, drug testing and Shoes for Crews, Etc.
Assist in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs and track time off.
Provide required documentation in response to unemployment claims.
Ensure that paperwork is complete, and that documentation is thorough, so the company’s position can be legally and effectively represented.
Assist Director of HR in the research and investigation of workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution.
Support and promote the Employee Resolution process.
Identify themes and solutions to re-occurring issues.
Assist in planning of employee events, update bulletin boards and monitors and assist in creating annual employee engagement activities calendar.
Oversee onboarding of all employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensure coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.
Process employee terminations in Workday and with all other required employee systems.
Assist in the off-boarding process which includes but is not limited to scheduling exit interviews, WD transactions, collection of company property, employee communication, etc.
Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
Ensure compliance with procedures for accessing, reviewing, and auditing employee files.
Communicate property rules and regulations via the employee handbook and code of conduct.
Ensure all safety and security policies are communicated to employees on a regular basis.
Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings.
Work with Corporate Training Partner to schedule and execute required annual training.
Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.
Support, comply and promote company initiative, policies and guidelines.
Handle employee issues in a professional and timely manner.
Responsible for ensuring success through the eyes of employees, guests, and owners.
Utilize and collaborate with resources across different departments and corporate office.
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
Focus on the mission and well-being of the department, hotel, and company as a whole.
Lead by example and operate with integrity and respect.