Human Resources Business Partner (Hybrid)

Unlimited Systems•Cincinnati, OH

9d•Hybrid

About The Position

Unlimited Systems authors the category-leading Unlimited Financials practice management system focused on the unique revenue cycle requirements of specialty healthcare providers. Unlimited Systems customers enjoy streamlined business office workflows, reduced claim denial rates, and accelerated and amplified revenue streams. Unlimited Systems is committed to ensuring that specialty healthcare providers thrive in a dynamic reimbursement environment. Unlimited Systems is a portfolio company of Francisco Partners, a leading technology investment firm with deep sector focus and a track record of delivering outstanding returns. Through private equity and credit funds, they provide flexible capital and partnership to growth-aspiring technology companies. The Challenge 2026 is a year of radical transformation for Unlimited Systems. Following private equity investment in 2025 and a focus on GTM sales, value creation through Human Capital, the adoption of AI across the organization – and an organizational redesign centered around operational excellence in Q1'26 – everything about our operation, culture, and strategic direction feels new. We are “emerging” as a reimagined organization while benefiting from the fortification of two successful decades in market as a leading player in the specialty healthcare RCM space. With great transformation comes great opportunity. Human Capital, a new focus and investment within the organization, is steering, empowering, and equipping Unlimited’s talent strategy as we enter this new phase of organizational growth. The vision has been cast; priorities identified, mission communicated, roadmap set, and “start” flag waved. The event has begun, and it’s time for Human Capital to multiply its force and impact. Currently a department of one, our VP of People & Culture is managing the whole of Unlimited’s Human Capital roadmap. At 30,000 feet: serving as a business partner to Unlimited’s C-suite and investment partner; at 10,000 feet: enabling leadership and helping to drive Unlimited’s value creation plan through long-anticipated talent projects, employee relations, and succession planning; and at the ground level: managing end-to-end administration and project delivery. Critical priorities live at each altitude, requiring concurrent and competing attention and care, and with only a single Human Capital representative there are efforts and audiences at risk of being underserved.

Requirements

Bachelor’s degree in HR, Business Administration, or a related field
5-10 years of progressive HR experience
Experience guiding leaders through company change, handling employee escalations, and planning for future hiring
Strong business acumen, and the ability to analyze and apply data insights
Strong communication, and the ability to adapt communication styles to various audiences in varying arenas

Nice To Haves

SHRM-CP or PHR certification

Responsibilities

Evaluating existing payroll and benefits vendors, tools, and monthly, quarterly, and annual processes and renewals; presenting a recommendation for the most cost-effective, compliant, and scalable HR solution for Unlimited Systems.
As relevant: working with chosen vendor to prepare, and/or fully process and manage, Unlimited Systems’ payroll and benefits administration.
Evaluating existing policies, procedures, and employee handbook; identifying and addressing policy gaps and managing the distribution and global workforce acknowledgement of a refreshed handbook.
Partnering with the VP of People & Culture to develop job architecture across the organization; ensuring job descriptions are created and distributed across the organization with accompanying compensation bands.
Maintaining Unlimited’s HR housekeeping; converting personnel files to digital records, organizing up-to-date employee documentation including but not limited to employee offer letters, employee agreements, contractor agreements, equity grant distributions, etc.
Evaluating the business need, ROI, and programmatic requirements for introducing an Unlimited Systems internship program and making a strategic recommendation for how and when to bring it forward within the organization.
Partnering with working leaders across the organization to manage employee relations; offering resources and support on policy compliance, employee escalations, leave administration, offboarding, and more.
Managing Unlimited System's hiring pipeline and full-cycle talent acquisition for the organization; apart from recruiter-managed searches or searches requiring Board involvement, you will manage the internal coordination and all strategic activities surrounding Unlimited’s talent acquisition.
Partnering with working leaders to source talent insights surrounding headcount contraction or growth and bringing those insights back to the People team to inform succession planning for the organization.
Scaling our talent acquisition processes for anticipated volume and growth and refining our talent strategy to model best-in-class hiring practices.
Leading our onboarding experience; implementing employee immersion programs and supporting the first 90-day IC experience at Unlimited Systems.
Informing our employer branding and advising how Unlimited Systems can better market itself to enrich its talent pipeline within and around Cincinnati and attract top talent as an employer of choice.
Driving employee listening within the organization; championing eNPS benchmarking and sentiment trending within the organization, engaging with internal communications via Lattice, Slack, Confluence, and other internal employee systems, and helping to facilitate Unlimited’s annual Top Workplaces survey.
Listening, synthesizing, and bringing insights back to the People team for strategic review, prioritization, and actionable response.
Helping to drive strategic People & Culture programs through all ranks of the organization; ensuring initiatives for performance enablement and employee development are supported through every level and to every employee.
Participating in the facilitation of company events; including but not limited to, monthly All Hands meetings, quarterly leadership development events, and annual employee summits.