Flight Centre - Human Resources Business Partner / Employee Relations, Lvl II - Toronto, Canada

Flight Centre•Ontario, ON

2d•CA$90,000 - CA$95,000•Onsite

About The Position

Flight Centre Travel Group (FCTG) is seeking a Lead HR Business Partner to join their team and provide hands-on HR support across Flight Centre Canada. This role is ideal for an experienced HR professional who thrives in employee relations and enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace. The successful candidate will act as a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. They will manage a high-volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business. Additionally, the role will support HR operations, including rolling out new processes and tools, driving compliance and change initiatives, and partnering with HR colleagues on broader programs such as compensation, benefits, and leadership development. French language skills are preferred but not essential.

Requirements

3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.
2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.
Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
Strong attention to detail with excellent written, verbal, and reporting skills.
Ability to influence, collaborate, and partner with stakeholders at all levels.
Comfortable balancing tactical HR delivery with strategic thinking.
Resilient, adaptable, and able to thrive in ambiguity.
French language skills preferred but not required.

Responsibilities

Assist with day-to-day HR operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues.
Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data.
Assist with HR initiatives including policy updates, leadership development, and tasks or projects as needed.
Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.
Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow up.
Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation).
Track case progress and outcomes, identifying trends and recommending training or process improvements.
Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.
Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy.
Equip managers with toolkits, training, and conversation guides to handle people issues effectively.
Provide assistance and guidance to leaders with the support of HR Leadership, during organizational changes.
Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs.
Assist with documentation and administrative tasks as needed.
Ensure HR practices and documentation meet provincial requirements.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses