About The Position
As a Level II HR Business Partner, you’ll play a critical role supporting leaders and employees across Flight Centre Canada. This is a hands-on, high-impact role for an experienced HR professional who thrives in employee relations and complex people matters. You’ll act as a trusted advisor, helping leaders navigate challenges with confidence, fairness, and sound judgment. Your work will directly shape a consistent, engaging, and compliant workplace experience.
Requirements
- 3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.
- 2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.
- Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
- Strong attention to detail with excellent written, verbal, and reporting skills.
- Ability to influence, collaborate, and partner with stakeholders at all levels.
- Comfortable balancing tactical HR delivery with strategic thinking.
- Resilient, adaptable, and able to thrive in ambiguity.
Nice To Haves
- French language skills preferred but not required.
Responsibilities
- Provide day-to-day HR operational support across Canada, responding to employee and leader inquiries and proactively resolving people issues.
- Manage a high-volume employee relations caseload from intake to resolution, ensuring clear SLAs, thorough documentation, and follow-up.
- Conduct impartial workplace investigations, including planning, interviews, fact-finding, analysis, and reporting.
- Coach and advise leaders on performance management, progressive discipline, documentation, and compliance.
- Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to policy and precedent.
- Track ER trends and outcomes, recommending training or process improvements.
- Support the rollout and adoption of Workday HRIS, including training, data maintenance, and process updates.
- Assist with HR initiatives such as policy updates, leadership development, and change management activities.
- Educate leaders on HR processes, policies, and provincial legislative requirements.
- Assist with HR documentation and administrative tasks as required.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Benefits
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
