HUMAN RESOURCES BENEFITS SPECIALIST

MDM Group Marriotts•Miami, FL

7h•$50,000 - $55,000•Onsite

About The Position

The Human Resources Benefits Specialist administers benefit programs for salaried and hourly associates, provides responsive support, and helps associates understand and navigate their benefits. Reporting to the Corporate Director of Human Resources, the specialist coordinates enrollments, billing, records, renewals, and communications while working with carriers, plan providers, and HR teams. The role requires attention to detail, confidentiality, and a service-minded approach to supporting associate well-being. The position is full-time, management-level, and on-site at the listed Miami-area hotel locations. It supports benefits administration, billing and reporting, renewals, associate communications and training, and related HR activities.

Responsibilities

Administer approved health, dental, disability, life, travel and accident, retirement/401(k), pet insurance, wellness, and other available benefit programs.
Coordinate enrollments, terminations, qualifying changes, beneficiary updates, required documentation, and COBRA administration with providers according to procedures and deadlines.
Respond to associate questions, provide clear and accurate information, and direct associates to carriers or plan providers for eligibility, coverage, claims, or plan interpretation decisions.
Coordinate disability, accident, and death claims, as well as retirement rollovers, distributions, loans, hardship requests, and compliance testing with authorized providers.
Maintain accurate and confidential benefits records and systems, process approved payroll-related updates, and track administrative and compliance deadlines.
Calculate and reconcile monthly premiums, enrollment records, payroll deductions, carrier invoices, and administrative fees; prepare supporting documentation for review and payment approval.
Prepare benefit reports and maintain authorized premium, claims, and cost information for program administration and leadership review.
Coordinate benefit renewals with leadership and providers, obtaining required approvals for plan terms, pricing, carrier commitments, and implementation.
Research benefit enhancements, recommend improvements, and implement approved program changes within established plan terms and delegated authority.
Coordinate benefit presentations, new associate orientation, enrollment assistance, and open-enrollment activities.
Develop communication tools and distribute approved benefit information, enrollment materials, and summary plan descriptions.
Explain benefit processes in a service-focused manner and follow through on associate inquiries.
Provide training and process support to associates assisting with benefits administration.
Partner with HR teams and providers to resolve administrative issues, escalate complex matters, and support consistent benefits administration.
Assist with related HR activities and associate events as assigned.